Summary
Overview
Work History
Education
Skills
Timeline
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Riley Dale

Bowling Green,OH

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Motivated Probation Intern worked a 400 hour probation internship and graduate from Bowling Green State University in April 2024, looking for a Probation job.

Overview

7
7
years of professional experience

Work History

Shift Leader

Whitewater Express Car Wash
11.2023 - Current
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • In charge of opening and closing along with paperwork to ensure our wash is up to standard.
  • Evaluated customer needs and feedback to drive product and service improvements.

Probation Intern

Perrysburg Municipal Court
01.2024 - 04.2024
  • Researched each case thoroughly to strengthen case outcomes.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Advocated for evidence-based practices within the department, promoting more effective approaches to rehabilitation and reintegration of offenders into society.
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports.

Team Leader

WhiteWater Express Car Wash
02.2023 - 11.2023
  • Guided and loaded vehicles into the loading bay and instructed customers on how to safely proceed through the wash
  • Increased membership and wash book sales by efficiently giving customer details about our different types of washes and the difference between the washes
  • Knowledge and problem solve on how to fix the conveyor and/or correlators to any issues the wash may have
  • Training new employees on how to increase membership sales and how to safely guide and prep vehicles.

Crew Member

McDonald's
11.2016 - 08.2022
  • Provided customer satisfactory service and de-escalated upset customers
  • Trained new employees on how to be proficient on every spot.
  • Took orders, prepared meals, and collected payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Working quickly in a fast-paced environment
  • Worked as a team and collaborated with new people in different locations.
  • Worked at up to 4 different locations including, New Lebanon, OH, Brookville, OH, Bowling Green, OH, and Miamisburg, OH to get an all exclusive experience.

Education

Bachelor of Science - Criminal Justice

Bowling Green State University
Bowling Green, OH
04.2024

Skills

  • Analytical Thinking
  • Customer Service Management
  • Conflict Resolution
  • Strong verbal and written communication
  • Equipment Troubleshooting
  • Staff Training and Development
  • Sales Reporting
  • Decision-making capabilities

Timeline

Probation Intern

Perrysburg Municipal Court
01.2024 - 04.2024

Shift Leader

Whitewater Express Car Wash
11.2023 - Current

Team Leader

WhiteWater Express Car Wash
02.2023 - 11.2023

Crew Member

McDonald's
11.2016 - 08.2022

Bachelor of Science - Criminal Justice

Bowling Green State University

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Riley Dale