Riley Davis
Bernardsville
Summary
Customer-focused professional with a strong foundation in managing daily sales operations and fostering lasting client relationships across diverse industries. Navigated complex customer inquiries and provided seamless transactional experiences, ensuring repeat business and customer loyalty. Ability to enhance sales and revenue through proactive customer engagement and strategic service delivery.
Overview
5
5
years of professional experience
Work History
Medical Office Associate
Altantic Health
11.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
Salesperson
Performance Ford of Randolph
01.2024 - Current
- Guaranteed a satisfying car-buying experience for customers by providing exceptional support and personalized service.
- Established a reputation for seamless transactions, ensuring all previous clients expressed their intent to return for future car purchases.
- Acquired proficiency in communication, adaptability, and exceptional customer service skills.
- Developed adept negotiation skills and handled customer inquiries with agility and precision.
Outside Operations Associate | Golf Cart Attendant
Hamilton Farm Golf Club
02.2023 - 11.2023
- Navigated through daily operations and delivered memorable customer experiences by scheduling tee times and overseeing club maintenance.
- Assisted in the daily preparation of the golf course and offered optimal conditions for members each morning.
- Addressed customer concerns by providing timely assistance, including drop-off to clubs and transportation to their vehicles.
- Developed positive relationships with members, which led to an improvement in ability to interact and communicate with others.
Restaurant Team Member
Jersey Mike's Subs
12.2021 - 12.2022
- Interacted with customers, responded to their inquiries, and suggested unique offerings to enhance sales and revenue.
- Resolved customer complaints by liaising with kitchen staff and serving replacement items.
- Upheld safe dining environment by adhering to food safety and hygiene standards aligned with restaurant guidelines.
Food Runner
Roxiticus Golf Club
07.2022 - 11.2022
- Nurtured guest dining experience by supporting the waiters in managing tables and customer orders.
- Greeted guests in a friendly and professional manner and provided details on menu items to address customer inquiries.
- Managed inventory and stocked service areas with tableware, garnishes, and prepared food items.
Customer Service Representative
Demant Hearing Aids
01.2022 - 06.2022
- Facilitated client onboarding by setting up and activating customer accounts.
- Guided new employees on procedures and policies, catalyzing team performance.
- Collected customer account information and updated company database by conducting outbound calls.
Stocker
Garys Wine and Marketplace
11.2020 - 05.2021
- Processed customer orders and organized merchandise within designated storage areas.
- Prioritized workplace cleanliness and safety to foster a positive work environment and boost employee morale.
- Collaborated with production and transport staff to reduce errors and delays in transportation operations.
Education
Business Administration -
Raritan Valley Community College
Somerville, NJBusiness Administration - undefined
Hartwick College
Oneonta, NYSkills
- Sales & Negotiation
- Inventory & Stock Management
- Customer Issue Resolution
- Team Collaborations
- Operational Management
- Client Relationship Management
- Data Management
- Process Improvement
- Product Knowledge
Timeline
Medical Office Associate
Altantic Health
11.2024 - Current
Salesperson
Performance Ford of Randolph
01.2024 - Current
Outside Operations Associate | Golf Cart Attendant
Hamilton Farm Golf Club
02.2023 - 11.2023
Food Runner
Roxiticus Golf Club
07.2022 - 11.2022
Customer Service Representative
Demant Hearing Aids
01.2022 - 06.2022
Restaurant Team Member
Jersey Mike's Subs
12.2021 - 12.2022
Stocker
Garys Wine and Marketplace
11.2020 - 05.2021
Business Administration - undefined
Hartwick College
Business Administration -
Raritan Valley Community College