Riley Douglass
Peru,IN
Summary
Caring and compassion individual dedicated to engaging residents and promoting positive experiences. Eager to build a high-quality program filled with interesting and fun activities. Highly organized and goal-oriented team player with a diplomatic nature and energetic approach.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
McClure's Orchard & Winery
Peru, IN
10/22/22 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
Food Service
Southside B&K
Peru, IN
03.2022 - 06.2023
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Performed variety of duties related to food service.
Education
Some College (No Degree) - General Studies
Ivy Tech
Kokomo, INSkills
- Inbound and Outbound Calling
- Product Knowledge
- Clerical Support
- Professional Telephone Demeanor
- Customer Service
- Adaptive Team Player
- Customer Relations
- High-Energy Attitude
Timeline
Food Service
Southside B&K
03.2022 - 06.2023
Customer Service Representative
McClure's Orchard & Winery
10/22/22 - Current
Some College (No Degree) - General Studies
Ivy Tech
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