Riley Eastman-Potter
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
KTR Scottsdale
Scottsdale, AZ
08.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Created lasting relationships with guests that built loyalty and drove revenue.
- Collected cash/card payments, processed transactions and updated relevant records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Responded to customer emails in a timely manner.
- Learned and adapted quickly to new technology and software applications.
Sales Associate
Ross
Scottsdale, AZ
02.2022 - 07.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - General Business
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2027
High School Diploma -
McClintock High School
Tempe, AZ05.2023
Skills
- Hospitality services
- Payment Processing
- Cash Handling
- Complex Problem-Solving
- Punctual and Reliable
- Equipment Troubleshooting
- File Organization
Timeline
Front Desk Receptionist
KTR Scottsdale
08.2022 - Current
Sales Associate
Ross
02.2022 - 07.2022
No Degree - General Business
Maricopa Community Colleges - Mesa Community College
High School Diploma -
McClintock High School