Riley Flood
Birdsboro,PA
Summary
Results-driven, CNPR-certified professional with a rich clinical background spanning emergency medicine, phlebotomy, ophthalmic care, reproductive endocrinology, and laboratory diagnostics. — uniquely positioned to excel in pharmaceutical sales. Proven ability to build trusted relationships with physicians, nurses, and clinical staff across a variety of healthcare settings. Skilled communicator who thrives under pressure, quickly learns complex medical information, and translates it into compelling, patient-focused conversations. Comfortable working independently or as part of diverse clinical teams, with sound judgment, personal initiative, and an unwavering focus on the quality of care patients receive.
Overview
15
15
years of professional experience
Work History
911 Public Safety Communicator
Berks County Department of Emergency Services
Bernville, Pennsylvania
06.2024 - Current
- Assessed and triaged caller situations in real time, making rapid decisions to evaluate urgency and escalate to appropriate care levels, ensuring optimal patient outcomes.
- Managed high volumes of communications with patients, caregivers, and clinical personnel, employing active listening and empathy for timely, appropriate responses.
- Maintain meticulous, real-time documentation in computer-aided dispatch (CAD) systems with a high degree of accuracy and attention to detail.
- Executed duties under high-pressure conditions, prioritizing patient safety and ensuring quality in every interaction.
Public Safety Telecommunicator
Montgomery County Department of Public Safety
Eagleville, PA
06.2022 - 06.2024
- Coordinated time-sensitive communications, utilizing medical protocols and pre-hospital care knowledge to guide callers toward effective outcomes.
- Collaborated with EMS and clinical teams to ensure seamless transitions in emergency care, enhancing communication effectiveness.
- Maintained accurate, detailed records in compliance with regulatory documentation standards, supporting operational integrity.
Certified Phlebotomist Technician
Quest Diagnostics
Bryn Mawr, Pennsylvania
08.2020 - 01.2022
- Executed and optimized daily site operations while independently managing all workflows.
- Provided patient support with accuracy and care, educating patients on procedures and using compassionate communication to reduce anxiety and improve visit experience.
- Managed supply inventory and documentation, ensuring compliance with OSHA safety and HIPAA privacy standards.
Medical Assistant
Shady Grove Fertility Center
Chesterbrook, PA
09.2019 - 02.2020
- Educated patients on complex and emotionally sensitive medical protocols, supporting physicians in a high-acuity specialty practice with clarity and compassion.
- Navigated individuals through difficult medical journeys, delivering patient-centered care and fostering trust and adherence through clear communication.
- Provided support to physicians, nurses and other healthcare professionals in a variety of clinical settings.
Ophthalmic Technician
Mid Atlantic Retina
Plymouth Meeting, Pennsylvania
12.2016 - 08.2019
- Performed comprehensive ophthalmic testing and patient history assessments at premier academic medical center, contributing to accurate diagnoses in high patient volume environment.
- Assisted retina specialists with clinical procedures in surgical subspecialty, demonstrating exceptional attention to detail and strong interpersonal skills.
- Educated patients on diagnoses, treatment plans, and post-procedure care, improving patient understanding and adherence.
Emergency Medical Technician (EMT)
Transcare Ambulance
07.2011 - 12.2013
- Delivered emergency pre-hospital care through patient assessment, airway management, medication administration, and trauma response, leading to optimal patient outcomes.
- Applied clinical judgment and situational awareness under pressure to enhance patient safety and ensure effective emergency response.
- Maintained clinical documentation of patient assessments, interventions, and transport details to ensure compliance with state and federal EMS quality standards.
Education
Certified National Pharmaceutical Representative -
National Association of Pharmaceutical Sales Representatives (NAPS Rx)
Online09-2026
Associate of Applied Science - Emergency Management & Planning
Delaware County Community College
Media, PA05-2024
Emergency Medical Technician Certification -
Delaware County Training Center
Sharon Hill, PA07-2011
High School Diploma -
Upper Darby High School
Drexel Hill, PA01-2010
Skills
- Clinical expertise
- Relationship building
- Needs analysis
- Strategic communication
- Results-focused leadership
- Regulatory compliance
- Adaptability under pressure
- Active listening
- Customer service excellence
Accomplishments
- Graduated with a 3.8 GPA, Honor Roll distinction, and Academic Achievement Award.
- Inducted into Phi Theta Kappa Honor Society for academic excellence.
- Maintained full-time clinical shift work while completing a rigorous degree program, demonstrating exceptional time management and self-motivation.
Timeline
911 Public Safety Communicator
Berks County Department of Emergency Services
06.2024 - Current
Public Safety Telecommunicator
Montgomery County Department of Public Safety
06.2022 - 06.2024
Certified Phlebotomist Technician
Quest Diagnostics
08.2020 - 01.2022
Medical Assistant
Shady Grove Fertility Center
09.2019 - 02.2020
Ophthalmic Technician
Mid Atlantic Retina
12.2016 - 08.2019
Emergency Medical Technician (EMT)
Transcare Ambulance
07.2011 - 12.2013
Certified National Pharmaceutical Representative -
National Association of Pharmaceutical Sales Representatives (NAPS Rx)
Associate of Applied Science - Emergency Management & Planning
Delaware County Community College
Emergency Medical Technician Certification -
Delaware County Training Center
High School Diploma -
Upper Darby High School