Riley Grillo
Swampscott,MA
Summary
Working student with a 4.0 GPA, adept at prioritizing academic responsibilities while thriving in fast-paced food service roles as a Hostess and Food Runner. I demonstrate strong communication skills and effective problem-solving abilities, ensuring exceptional guest experiences and operational efficiency. Proven reliability as a dependable team member committed to excellence in any environment.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Dockside Pub
Swampscott, Massachusetts
05.2024 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assisted staff by serving food and beverages or bussing tables.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Food Runner
Dockside Pub & Grill
Swampscott, Massachusetts
05.2024 - Current
- Stocked service stations with ice, napkins and straws.
- Removed dishes and glasses from tables for cleaning.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Communicated with chefs regarding potential menu changes or specials for the day.
Education
High School Diploma -
Swampscott High School
Swampscott06-2023
Some College (No Degree) - Psychology
Loyola University, Maryland
Baltimore, MDSome College (No Degree) - Liberal Arts
North Shore Community College
Danvers, MASkills
- High volume dining
- Dining customer service
- Problem-solving
- POS system operations
- Strong multitasking
Timeline
Restaurant Hostess
Dockside Pub
05.2024 - Current
Food Runner
Dockside Pub & Grill
05.2024 - Current
High School Diploma -
Swampscott High School
Some College (No Degree) - Psychology
Loyola University, Maryland
Some College (No Degree) - Liberal Arts
North Shore Community College
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