Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Rachel Mendoza

APPLETON,WI

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Texas Roadhouse
Appleton, WI
02.2024 - Current
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Managed reservations, waitlists, and special requests for large parties.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Greeted customers and escorted them to their tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take reservations.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Spoke with patrons to drive satisfaction with food and service.

Sales Associate

Boot Barn
Appleton, WI
06.2023 - 12.2023
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Attended weekly team meetings to review performance goals and objectives.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked with fellow sales team members to achieve group targets.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

Hortonville High School
Hortonville, WI
05-2025

Skills

  • Customer service
  • Conflict resolution
  • Reservation management
  • Sales techniques
  • Product knowledge
  • Point of sale
  • Time management
  • Effective communication
  • Coordinating tasks
  • Cash handling
  • Friendly demeanor
  • Reading comprehension
  • High volume dining
  • High-volume phone answering
  • Cleanliness and hygiene
  • Bilingual in English and Spanish

Languages

Spanish
Native/ Bilingual

Affiliations

  • Reading
  • Gaming
  • Hiking

Timeline

Restaurant Hostess

Texas Roadhouse
02.2024 - Current

Sales Associate

Boot Barn
06.2023 - 12.2023

Hortonville High School

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