Summary
Overview
Work History
Education
Skills
Timeline
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RILEY HART

Reno,NV

Summary

Dedicated student with expertise in cost estimation, achieving high productivity and efficiency in complex projects. Strong critical thinking and data analysis skills utilized to create cost-effective solutions. Proven track record of ensuring successful outcomes through meticulous task execution. Over 5 years of experience in customer service and administration.

Overview

9
9
years of professional experience

Work History

Collision Estimator

Tesla
Reno, Nevada
04.2024 - Current
  • Develops detailed cost estimates and documentation to optimize project planning efficiency.
  • Ensures compliance with privacy policies while handling confidential customer and vehicle information.
  • Manages invoicing and billing processes, achieving timely and accurate submissions.
  • Resolves customer issues promptly, boosting satisfaction scores by an average of seven percent quarterly.

Customer Success Intern

Inventory Locator Services
Memphis, Tennessee
08.2023 - 01.2024
  • Identified opportunities to enhance customer experience and developed strategies for improved satisfaction.
  • Analyzed customer feedback to compile reports, identifying trends and areas for enhancement.
  • Engaged proactively with customers to ensure effective utilization of products and services.
  • Collaborated with cross-functional teams to support successful onboarding and continuous assistance.
  • Maintained accurate records of all activities performed throughout internship period.
  • Assisted with event planning, support and execution of virtual and in-person engagements.

Yard Manager

FedEx
Rialto, California
06.2020 - 11.2022
  • Scheduled maintenance checks for trucks and heavy equipment to ensure operational efficiency.
  • Maintained accurate records of all shipments, including delivery dates, quantities, and weights.
  • Supervised yard staff while ensuring compliance with safety regulations and protocols.
  • Verified accompanying paperwork for loads, including bills of lading and customs documents, prior to unloading.

Catering Manager

Panera Bread
Riverside, California
01.2017 - 06.2020
  • Oversaw daily café operations, including scheduling, payroll, order management, and inventory control.
  • Addressed customer grievances and complaints while delivering exceptional service.
  • Collaborated with clients to define catering objectives and prepared comprehensive quotes.
  • Promoted profitable catering packages aligned with client preferences and requirements.
  • Formulated strategies to enhance customer satisfaction and drive sales in catering services.

Education

Bachelor of Science - Homeland Security

Embry-Riddle Aeronautical University
Reno, NV
07-2027

Skills

  • Cost estimation
  • Data analysis
  • Project management
  • Risk assessment
  • Conflict resolution
  • Event coordination
  • Repair planning
  • Compliance monitoring

Timeline

Collision Estimator

Tesla
04.2024 - Current

Customer Success Intern

Inventory Locator Services
08.2023 - 01.2024

Yard Manager

FedEx
06.2020 - 11.2022

Catering Manager

Panera Bread
01.2017 - 06.2020

Bachelor of Science - Homeland Security

Embry-Riddle Aeronautical University

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