Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Harwood

Spokane,WA

Summary

Dynamic and results-driven professional with a strong background in customer service and sales. Proven track record of building relationships, generating revenue, and employee development. Passionate about the automotive industry, creating exceptional customer experiences and driving sales growth.

Overview

6
6
years of professional experience

Work History

Management Trainee

Enterprise Mobility
10.2023 - Current
  • Implemented growth strategy that resulted in 15% rental growth in the final quarter of FY23.
  • Marketed to multiple body shops and service centers, successfully acquiring three new accounts.
  • Coached and trained four new employees, contributing to our branch ranking top 5 for customer service and sales metrics.

Counter Sales Agent

Enterprise Mobility
04.2022 - 10.2023
  • Consistently sold protection products and vehicle upgrades, generating over $20,000 in additional revenue monthly.
  • Provided exemplary customer service, receiving over 20 positive reviews per month.
  • Continuously expanded knowledge of new vehicles and features.
  • Efficiently resolved customer service issues, resulting in higher customer satisfaction scores.

Reconditioning Associate

CarMax
02.2020 - 03.2022
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Organized car lot of 400 vehicles quickly and efficiently.
  • Handled intake of new vehicle inventory.

Grill Manager

Dairy Queen Grill & Chill
07.2018 - 01.2020
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

High School Diploma -

Cheney High School
Cheney, WA
06.2018

Skills

Sales Techniques

Excellent Communication

Customer Service

Business Management

Training and Mentoring

Marketing

Relationship Building

Computer Skills

Timeline

Management Trainee

Enterprise Mobility
10.2023 - Current

Counter Sales Agent

Enterprise Mobility
04.2022 - 10.2023

Reconditioning Associate

CarMax
02.2020 - 03.2022

Grill Manager

Dairy Queen Grill & Chill
07.2018 - 01.2020

High School Diploma -

Cheney High School

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Riley Harwood