Riley Hay
Pinellas Park,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Portillo's
05.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Insurance Specialist
Liberty Mutual Insurance
01.2021 - 05.2022
- Helped customers with questions about their insurance claims or accounts
Server
Mr and Mrs crab
07.2019 - 03.2020
- Served food, took orders, cleaning, cash handling.
Server
Gio fabulous
09.2018 - 10.2019
- Took orders, Cash handling, Cleaning
Server
Texas Roadhouse
09.2016 - 07.2018
- Taking orders, Cash handling, Cleaning
Customer Service Representative
24-7 Intouch
08.2015 - 03.2017
- Took calls, helped customers navigate their accounts or stays they hosted.
Education
High school diploma -
Saint Petersburg High
Saint Petersburg FloridaSkills
- POS (7 years)
- Food Service (7 years)
- Organizational Skills (7 years)
- Restaurant Experience (7 years)
- Serving Experience (7 years)
- Busser (7 years)
- Customer Service (7 years)
- Retail sales (7 years)
- Upselling
- Time management
- Sales
Certification
ServSafe
Assessments
- Customer service, Proficient, 11/22
- Cooking skills: Basic food preparation, Proficient, 11/22
- Work style: Reliability, Proficient, 05/22
- Customer focus & orientation, Proficient, 10/22
- Food service: Customer situations, Proficient, 10/22
- Delivery driver, Proficient, 05/22
- Food safety, Proficient, 05/22
- Cleaner fit, Proficient, 05/22
- Front desk agent (hotel), Proficient, 10/22
Timeline
Crew Member
Portillo's
05.2022 - Current
Insurance Specialist
Liberty Mutual Insurance
01.2021 - 05.2022
Server
Mr and Mrs crab
07.2019 - 03.2020
Server
Gio fabulous
09.2018 - 10.2019
Server
Texas Roadhouse
09.2016 - 07.2018
Customer Service Representative
24-7 Intouch
08.2015 - 03.2017
High school diploma -
Saint Petersburg High
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