Riley Irwin
Southington,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host Trainer
Outback Steakhouse
09.2022 - Current
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Improved team efficiency with thorough training on company policies, procedures, and best practices.
- Ensured a high level of cleanliness and organization throughout the dining area, contributing to a positive guest experience.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
Sandwich Artist
SUBWAY®Restaurants
08.2019 - 09.2021
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Master of Science - Public Administration
Albertus Magnus College
New Haven, CT04.2025
Bachelor of Science - Criminal Justice
Albertus Magnus College
New Haven, CT12.2023
High School Diploma -
Southington High School
Southington, CT06.2020
Skills
- Training Delivery
- Allergy Awareness
- Team Coaching
- Course Development
- Task Delegation
- Motivational Techniques
- Effective Communication
- Adaptability
- Organizational Skills
- Problem Solving
- Decision Making
- Emotional Intelligence
- Leadership Development
- Team Building
- Public Speaking
Accomplishments
- Dean list recipient for all semesters in undergrad program
- recipient of the Daughters of the American Revolution Medal
- Ensign in the United States Naval Sea Cadet Core
- Was a cadet in the United States Naval Sea Cadet Core for 7 years
Certification
Has state of Connecticut security guard card.
Experience
- Have trained with former military police members to train the cadets in handcuff usage
- Taught forensics In New Hampshire to cadets.
- Was Chief Master At Arms while in the cadet program
Timeline
Host Trainer
Outback Steakhouse
09.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
08.2019 - 09.2021
Master of Science - Public Administration
Albertus Magnus College
Bachelor of Science - Criminal Justice
Albertus Magnus College
High School Diploma -
Southington High School
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