Kasey Patterson
Moseley,VA
Summary
Proven leader in hospitality, excelling in guest relations and team coaching at Chuy's Tex-Mex Restaurant. Mastered reservation handling and training delivery, enhancing customer satisfaction and loyalty. Demonstrated exceptional communication, ensuring efficient operations and a positive dining experience. Skilled in task delegation, significantly contributing to restaurant success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host Trainer
Chuy's Tex-Mex Restaurant
09.2023 - Current
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Conducted regular inspections of dining areas for cleanliness standards compliance and ongoing maintenance needs.
- Ensured a high level of cleanliness and organization throughout the dining area, contributing to a positive guest experience.
Busser
Chuy's Tex-Mex Restaurant
09.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Host
Chuy's Tex-Mex Restaurant
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Cosby High School
Midlothian, VA05.2025
Skills
- Team coaching
- Reservation handling
- Task Delegation
- Training delivery
- Exceptional communication
- Guest Relations
- Motivational Techniques
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
Certification
- First Aid/CPR Certified and Narcan certified
Timeline
Host Trainer
Chuy's Tex-Mex Restaurant
09.2023 - Current
Busser
Chuy's Tex-Mex Restaurant
09.2023 - Current
Host
Chuy's Tex-Mex Restaurant
09.2023 - Current
High School Diploma -
Cosby High School
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