Riley Lang
Zelienople,PA
Summary
I'm incredibly motivated with an engaging personality and flexible approach. I'm upbeat, friendly, and anticipate customer needs to facilitate enjoyable dining experiences. I'm looking to expand my knowledge in a sales position while I finish my degree.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
Neff Haus
07.2020 - 11.2023
- Cultivated welcoming relationships with customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and overall business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized area to create pleasant and welcoming atmosphere for customers.
Pioneer Ambassador
Point Park University
03.2020 - 08.2021
- Trained and taught how to give presentations
- Conducted orientation for two separate groups of 20
- Engaged with peers and built team environment
- Assisted in the move from high school to college
- Managed complaints and handled disputes between new students
Dishwasher / Food Runner / Host
Spring Street Cafe
09.2015 - 02.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated relationships with regular customers.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Science - Psychology
Indiana University of Pennsylvania
Indiana, PA05.2025
Skills
- Excellent Customer Service
- Interpersonal Skills
- Customer Relationship Management
- Menu Knowledge
- Phone Skills
Volunteer Work
Children's Hospital in Pittsburgh
- ...
Timeline
Server Shift Leader
Neff Haus
07.2020 - 11.2023
Pioneer Ambassador
Point Park University
03.2020 - 08.2021
Dishwasher / Food Runner / Host
Spring Street Cafe
09.2015 - 02.2020
Bachelor of Science - Psychology
Indiana University of Pennsylvania
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