Riley Ledford
Green Cove Springs,FL
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Dicks Wings, enhancing guest experiences and workflow efficiency. My ability to multitask and engage guests resulted in significant service quality improvements, showcasing a strong work ethic and dedication to operational excellence. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Dicks Wings
09.2020 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Dicks Wings
01.2021 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Recreational Therapy
Western Carolina University
Cullowhee, NC05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Accomplishments
I am on the Western Carolina Cheer team, and the junior class cheer representative for the student athlete advisory committee. I am an active member of the Delta Zeta sorority, and have been on the Deans list with a 3.6 GPA for three years.
Affiliations
- Delta Zeta Sorority
- Western Carolina Cheer team
Timeline
Restaurant Hostess
Dicks Wings
01.2021 - 08.2023
Server
Dicks Wings
09.2020 - 01.2024
Bachelor of Science - Recreational Therapy
Western Carolina University
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