Riley McCready
Melissa
Summary
Claims Adjuster with extensive experience in claims investigation and analysis at State Farm. Demonstrated ability to enhance customer satisfaction through effective communication and decisive actions. Proficient in report writing and data management, ensuring successful settlements and compliance with regulatory standards. Strong analytical skills enable thorough claims assessments in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
01.2024 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Prepared reports of findings of investigations.
- Established a reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within the company.
Marine Biology Research Assistant
Walt Disney World Resort
01.2023 - 10.2023
- Assisted in the development of educational materials for public outreach programs, fostering community engagement and awareness of marine conservation issues.
- Contributed to research advancements with extensive underwater surveys and habitat assessments.
- Maximized study outcomes by conducting statistical analyses on collected data sets using various analytical software platforms.
- Streamlined data management processes by designing and maintaining organized digital databases for research findings.
- Improved data accuracy through meticulous sample collection, preservation, and documentation.
Barista Trainer
Walt Disney World Resort
01.2023 - 10.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
Education
Associate of Science - Business
Collin County Community College
Plano, TXSkills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Advanced oral and written communication skills
- Caseload management
- Report writing
- Advanced computer skills
Certification
- Texas All-Lines Adjusters License
- Licensed in all 50 states for property and casualty
- CAP - Certified Administrative Professional
- CISA - Certified Information Systems Auditor
Languages
ASL
Full Professional
Timeline
Claims Adjuster
State Farm
01.2024 - Current
Marine Biology Research Assistant
Walt Disney World Resort
01.2023 - 10.2023
Barista Trainer
Walt Disney World Resort
01.2023 - 10.2023
Associate of Science - Business
Collin County Community College
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