Riley McLain
Clemson,SC
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Shift Leader
Jersey Mike's Subs
07.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Developed and implemented new processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Secretary
Elliot Realty
03.2023 - 06.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Science - Management
Clemson University
Clemson, SC06.2027
High School Diploma -
Loris High School
Loris, SC06.2023
Skills
- Role Modeling
- Corporate Law
- Staff Development
- Quality Standards
- Coordinate Events
- Client Service
- Sales Expertise
- Pollution Prevention
- Staff Training
- Cash Handling
- Daily Workflows
- Team Leadership
- Sandwich Artistry
Timeline
Shift Leader
Jersey Mike's Subs
09.2023 - Current
Secretary
Elliot Realty
03.2023 - 06.2023
Shift Leader
Jersey Mike's Subs
07.2020 - Current
Bachelor of Science - Management
Clemson University
High School Diploma -
Loris High School
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