Summary
Overview
Work History
Education
Skills
Field Experience
Volunteer Experience
Timeline
Generic

Riley Menting

Slinger,Wisconsin

Summary

I have over 4.5 years of experience working with troubled individuals. I have worked closely with individuals who struggle with AODA, individuals on the sex offender registry, and individuals with extensive criminal backgrounds. I am capable of working in challenging environments and dedicated to achieving desired case outcomes. I also offer excellent problem-solving, conflict resolution and communication abilities. Working with people is truly my passion!

Overview

9
9
years of professional experience

Work History

Case Manager

Wisconsin Community Services
11.2022 - Current
  • provides intensive supervision for drunk/drugged drivers charged with a second or greater OWI offense shortly after arrest.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Writing detailed letters to the Courts addressing an individuals Compliance and/or Non-Compliance with the program.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.

Server

Kettle Hills Golf Course
07.2022 - Current
  • Recorded food and drink orders and serve customer requests to the highest standards
  • Remain mindful of sanitation and safety in the work environment
  • Maintain product knowledge of menu and specials.

Community Advocate Specialist

Day by Day Warming Shelter
10.2019 - 07.2022
  • Provided daily services to individuals within the homeless community
  • (i.e: Food, Shelter, Toiletries, Clothing, Etc)
  • Maintained excellent knowledge of shelter policies
  • Assisted clients in applying for jobs, housing, disability benefits, food stamps, and other helpful resources
  • Conducted my own summer program to assist client needs
  • Thoroughly searched individuals for weapons/contraband.

Youth Counselor

Lutheran Social Services
08.2020 - 10.2021
  • Provided services for juvenile individuals within the system
  • Knowledgeable of policies as well as the intake and discharge process
  • Engaged juveniles in educational programming and recreational activities
  • Assisted juveniles in learning skills for daily living such as cooking, cleaning, laundry, etc
  • Responsible for getting children to and from school, court, IYS, Boys & Girls Club, and/or other appointments.

Cashier

Stein's Garden and Home
05.2019 - 08.2019
  • Functioned as a positive and knowledgeable customer service representative
  • Proficient in cashiering, stocking, cleaning, and engaging with customers
  • Strong knowledge of the Stein's product line and services.

Cook/Barista-Team Lead

Dunkin Donuts
02.2017 - 07.2018
  • Prepared beverages with speed and accuracy to minimize customer wait times
  • Fulfilled orders to exact customer specifications for optimum satisfaction
  • Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
  • Ordered, received and distributed stock supplies
  • Addressed and resolved customer issues to promote satisfaction.

Crew Member

Culver's
03.2015 - 12.2016
  • Worked closely with managers and fellow crew members to prepare orders
  • Cross-trained in multiple positions to assist during busy periods
  • Addressed customers with friendly greetings and conversations
  • Prioritized and completed time-critical tasks
  • Prepared hot, fresh food to meet brand standards
  • Delivered timely service and performed sanitation tasks
  • Personalized guest experiences, going the extra mile to satisfy customer needs.

Education

Bachelor of Science - Human Services

University of Wisconsin Oshkosh
Oshkosh, WI
05.2022

High School Diploma -

Oak Creek High School
Oak Creek, WI
06.2018

Skills

  • Client recordkeeping
  • Interpersonal communication
  • Case/Program coordination
  • Cultural awareness
  • Reliability
  • Attention to detail
  • Critical thinking
  • Client Advocacy
  • Problem-Solving

Field Experience

  • 240 Hr Internship- Department of Community Corrections; Assisted in meeting with offenders, conducting home visits and Urine Analysis' and working alongside probation officers in one-on-one meetings., Oshkosh, WI
  • 30 Hr Internship- BEAMING Inc; Provided assistance in horseback riding therapy sessions while working directly with individuals with disabilities., Oshkosh, WI

Volunteer Experience

  • Oshkosh Area Community Food Pantry- Provided groceries & various self-care items to the less fortunate in the Oshkosh community., Oshkosh, WI
  • Milwaukee Rescue Mission- Sorted donations, assisted with community events, and maintained positive & professional relationships with guests and staff.

Timeline

Case Manager

Wisconsin Community Services
11.2022 - Current

Server

Kettle Hills Golf Course
07.2022 - Current

Youth Counselor

Lutheran Social Services
08.2020 - 10.2021

Community Advocate Specialist

Day by Day Warming Shelter
10.2019 - 07.2022

Cashier

Stein's Garden and Home
05.2019 - 08.2019

Cook/Barista-Team Lead

Dunkin Donuts
02.2017 - 07.2018

Crew Member

Culver's
03.2015 - 12.2016

Bachelor of Science - Human Services

University of Wisconsin Oshkosh

High School Diploma -

Oak Creek High School

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