Riley Merritt
Carrollton ,TX
Summary
- Social media marketing
- Ability to multitask between systems and customer documentation.
- 8 years of diverse customer service experience.
- Experience with Yardi, & CRM
- Well versed in Microsoft suite
- Great Communication skills, and ability resolve complex issues
- Results driven
- Great with time management
- 8+ years of Sales Experience
Versatile Leasing Manager with 1 years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
5
5
years of professional experience
Work History
Leasing Manager
Town Homes Of Coyote Ridge
2023.08 - Current
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Explained terms of lease and amounts to be paid to tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Leasing Consultant
Mariners Crossing
2022.10 - 2023.08
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Consultant
Ashton Brooke Apartments
2022.05 - 2022.10
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Customer Acquisition Specialist
Cloud One
2020.10 - 2022.05
- Maintained organized file management system to promote accessibility.
- Tracked and monitored progress on delivery orders or contracts.
Hair Stylist
Premier Hair Salon
2020.06 - 2020.11
- Book appointments, develop new styling techniques, client consultations, payment processing, execute clients preferred styling, develop marketing and promotional material, maintain social media outreach.
Hair Stylist
Hott Heads Salon
2018.12 - 2020.06
- Book appointments, develop new styling techniques, client consultations, payment processing, execute clients preferred styling.
Education
Cosmetology Mastery Program -
Mastery By Esani
Roswell, GA12.2015
Cosmetology program -
Paul Mitchel
Raleigh, NC12.2014
Skills
- Leading Meetings
- Collections Procedures
- Resident Relations
- Maintaining Closing Ratios
- Tenant Communication Skills
- Leasing Reports
- Fair Housing Laws Knowledge
- Lease Management
- Property Tours
- Property Showing
- Microsoft Office
Accomplishments
- Averaged 100% customer satisfaction
- Maintained above 93% booking rate
- Ability to exceed standard metrics
Timeline
Leasing Manager
Town Homes Of Coyote Ridge
2023.08 - Current
Leasing Consultant
Mariners Crossing
2022.10 - 2023.08
Leasing Consultant
Ashton Brooke Apartments
2022.05 - 2022.10
Customer Acquisition Specialist
Cloud One
2020.10 - 2022.05
Hair Stylist
Premier Hair Salon
2020.06 - 2020.11
Hair Stylist
Hott Heads Salon
2018.12 - 2020.06
Cosmetology Mastery Program -
Mastery By Esani
Cosmetology program -
Paul Mitchel
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