Riley Obannon
Grapevine Vintage Railroad
Grapevine
2
years of professional experience
Reliable professional known for punctuality and strong teamwork in high-pressure environments. Demonstrated expertise in enhancing passenger experiences through effective complaint resolution and maintaining cleanliness. Ready to leverage skills to promote safety and efficiency in future roles.
Work History
Train Attendant
8 Months- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Conducted routine safety checks on passengers.
- Monitored onboard conditions, reporting any issues to supervisors immediately.
- Engaged with passengers to enhance their travel experience through friendly interactions.
- Handled ticket sales, fare collection, and payment processing swiftly and accurately to maintain efficient boarding processes.
- Assisted with the training and mentoring of new train attendants as needed, sharing best practices and industry insights to support their professional growth.
- Improved overall passenger experience by maintaining clean and comfortable train cars throughout the journey.
- Facilitated smooth boarding procedures by guiding passengers to their assigned seats in an organized manner.
- Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
- Collaborated with fellow staff members to organize time-sensitive tasks efficiently during periods of high passenger volume.
- Contributed to a positive workplace culture by promoting teamwork, professionalism, and a strong work ethic among colleagues.
- Conducted routine safety checks on train equipment and facilities.
- Maintained cleanliness and organization of passenger areas throughout trips.
Carhop
1 Year 8 Months- Delivered exceptional customer service while taking and fulfilling orders efficiently.
- Operated point-of-sale system for accurate order processing and payment transactions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
- Trained new team members on service protocols and operational procedures.
- Monitored inventory levels to assist in restocking supplies as needed.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
Education
Bachelor of Science - Wildlife Biology
Associate of Arts - General Studies
- Dean's List, Spring semesters 2025 and 2026
- 3.6 GPA
- Phi Theta Kappa member
Skills
Safety awareness
Ticket processing
Passenger assistance
Train cleanliness
Onboard customer service
Ticket handling
Complaint management
Complaint resolution
Teamwork
Stress tolerance
Professional appearance
Teamwork and collaboration
Timeline
Train Attendant
Grapevine Vintage Railroad
11.2025 - CurrentRead More
Carhop
Sonics Drive In
03.2024 - 11.2025Read More
Texas State University
Bachelor of Science from Wildlife Biology
Read More
Tarrant County College
Associate of Arts from General Studies
Read More