Riley Orwig
Lewes,DE
Summary
Collaborative Customer Relations Manager with 5+ years of dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Server
Thompson Hospitality
10.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Relations Manager
The Davey Tree Expert Company
05.2019 - 05.2023
- Adhered to sales contract agreements and high-quality service delivery by coordinating with the sales and production teams and leveraging productive and open client communications
- Achieved main targets and KPI's set by senior leadership
- Managed payroll data entry and processing for up to 25 employees to comply with predetermined company guidelines
- Complied with established policies for the following responsibilities: accounts payable/receivable, invoicing, billing, financial month closing, and profit and loss statements for 5000+ clients
- Used Dynamics 365 to accurately manage over 5000 accounts worth $3M.
Visual Merchandiser
True Religion Brand Jeans
11.2015 - 06.2018
- Maintained brand presentation standards including visual merchandising execution, promotional and pricing strategies, and daily replenishment routines
- Supervised team of up to 8 merchandising employees and monitored adherence to company standards
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Graphic Designer
Studio 72 - Virginia Tech
08.2016 - 05.2017
- Developed creative design for print materials, brochures, banners and signs
- Employed design fundamentals when selecting typography, composition, layout and color in design work
- Created digital image files for use in digital and traditional printing methods.
Education
BFA in Creative Technologies -
Virginia Polytechnic Institute and State University
Blacksburg, VA05.2019
Skills
- Microsoft Office
- Adobe Creative Suite
- Email Marketing
- Social Media Management
- Creativity and Problem Solving
- Account Management
- Administrative Support
- Customer Service
Timeline
Server
Thompson Hospitality
10.2022 - 05.2024
Customer Relations Manager
The Davey Tree Expert Company
05.2019 - 05.2023
Graphic Designer
Studio 72 - Virginia Tech
08.2016 - 05.2017
Visual Merchandiser
True Religion Brand Jeans
11.2015 - 06.2018
BFA in Creative Technologies -
Virginia Polytechnic Institute and State University
Similar Profiles
Jennifer RamirezJennifer Ramirez
MK Attended at Thompson HospitalityMK Attended at Thompson Hospitality
Rasul WallerRasul Waller
Utility Worker at Thompson HospitalityUtility Worker at Thompson Hospitality
Malachi MorseMalachi Morse
Cashier Team Lead at Thompson HospitalityCashier Team Lead at Thompson Hospitality
Beverly HillBeverly Hill
Food Service Supervisor at Thompson HospitalityFood Service Supervisor at Thompson Hospitality
Bridget BrooksBridget Brooks
Intake Registrar at SUN.BehavioralIntake Registrar at SUN.Behavioral