Riley Perrin Ellis
Hospitality Professional
Roanoke,VA
Summary
Hospitality professional with 15 years of diverse experience, excelling in roles from bar back to General Manager. Proven ability to foster teamwork and support among staff, enhancing employee engagement and performance. Developed and implemented service programs that prioritize exceptional customer relations, driving a culture of excellence. Extensive knowledge and experience in the beer and spirits realm, as well as a depth of brand relationships and familiarity. Consistently recognized for leadership, commitment to operational success, and fostering connection in community within the industry.
Overview
15
15
years of professional experience
Work History
General Manager
Smith & Lentz Brewing Company
Nashville, TN
03.2024 - 04.2025
- Directed Front of House service team to ensure seamless daily operations and exceptional customer experiences.
- Fostered collaboration between Front of House and Back of House teams to enhance communication.
- Implemented organizational structure and training programs to elevate service standards.
- Introduced brewery's first cocktail program, showcasing innovative offerings and improving guest satisfaction.
General Manager
Attaboy Nashville
Nashville, TN
06.2017 - 01.2024
- Led the Nashville team from its inception, progressing from host and bartender to General Manager, demonstrating mastery in bartending and staff training.
- Oversaw all ordering and inventory processes, hiring, scheduling, and staff training, ensuring seamless operations and maintaining the highest standards of guest experience.
- Fostered community and international relationships, representing the brand globally, and creating a lasting legacy within Nashville and the USA, leading the team to a James Beard Award nomination in 2022.
Bartender
Urban Cowboy
Nashville, TN
08.2016 - 08.2017
- Maintained program requirements while overseeing shift operations, ensuring seamless service and outstanding guest satisfaction.
Bartender
Husk Nashville
Nashville, TN
06.2016 - 06.2017
- Mastered restaurant guidelines and service protocols to enhance dining experiences.
- Led bar shifts during lunch and dinner services, ensuring seamless service and program adherence.
- Contributed creatively to menu development and staff training, enhancing offerings and guest satisfaction.
Bar Manager
Steadfast Commons
Nashville, TN
10.2015 - 06.2016
- Collaborated with coffee shop owners to develop an innovative cocktail program that complemented their coffee and food menu, and enhanced the customer experience.
- Led hiring, training, and daily operations to ensure seamless service and maintain high standards in a unique coffee and cocktail environment.
- Expanded personal expertise in the coffee industry to effectively integrate and educate staff on new beverage offerings.
General Manager
The Patterson House
Nashville, TN
06.2012 - 07.2015
- Promoted from host to General Manager, leading the execution of the cocktail program and service.
- Contributed to the development of the cocktail menu, fostering a fun and dedicated atmosphere for staff.
- Led by example to create excellent guest experiences and a positive work environment.
Bartender
Blue Mountain Brewery
Charlottesville, VA
08.2010 - 06.2012
- Performed hosting, serving, and bartending roles in a high-traffic brewery and restaurant setting.
Education
Bachelor of Arts - Psychology And Family Law
05-2010
Skills
- Leadership
- Efficient multi-tasker
- Staff training and development
- Operations management and efficiency
- Customer relations
- Schedule management
- Inventory management
- Menu development
- Event planning
- Profit and loss accountability
Accomplishments
- Lead the Attaboy Nashville Team to a James Beard Award Nomination in 2022
- Accepted the "Legends of the List" Award for Attaboy in London at the World's 50 Best Bars Ceremony in 2021
- Personally created cocktails featured in the Bartender's Choice App
Affiliations
- Spending time with my Husband and pup, either cooking together or experiencing the outdoors
- Going to Bluegrass shows
- Reading, both for continued education and personal relaxation
References
References available upon request.
Timeline
General Manager - Smith & Lentz Brewing Company
03.2024 - 04.2025
General Manager - Attaboy Nashville
06.2017 - 01.2024
Bartender - Urban Cowboy
08.2016 - 08.2017
Bartender - Husk Nashville
06.2016 - 06.2017
Bar Manager - Steadfast Commons
10.2015 - 06.2016
General Manager - The Patterson House
06.2012 - 07.2015
Bartender - Blue Mountain Brewery
08.2010 - 06.2012
University of Virginia - Bachelor of Arts, Psychology And Family Law
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