RILEY REED HENDERSON
THRIVE COMMUNITIES
Seattle
3
years of professional experience
Property management professional pursuing the Systems Specialist role at Thrive Communities, with hands-on experience supporting leasing operations, Yardi/CRM workflows, application processing, resident and prospect records, and day-to-day community operations. Helped stabilize the property and achieve 98% leased and 95% occupied performance while managing over 100+ applications and prospect move-ins. Experienced in data validation, documentation, MFTE and income-restricted housing workflows, discrepancy resolution, and cross-functional problem-solving. Brings frontline expertise across the prospect-to-resident lifecycle and a practical understanding of how systems, workflows, and operational support drive community performance.
Work History
Leasing Agent
1 Year 2 Months- Helped stabilize property operations and achieve 98% leased and 95% occupied performance while managing 100+ applications and prospect move-ins.
- Utilize Yardi Voyager, On-Site, Knock, and SharePoint to support leasing workflows, application processing, prospect/resident records, and day-to-day community operations.
- Identify and resolve application, documentation, and workflow discrepancies, coordinating with team members to maintain accurate data and consistent processes.
- Support the full prospect-to-resident lifecycle, including application processing, eligibility review, lease documentation, and resident record management.
- Apply MFTE and income-restricted housing requirements while maintaining accurate records, resolving issues, and supporting a consistent resident experience.
Marketing Consultant
9 Months- Maintained CRM data and supported accurate client and campaign records while coordinating multiple concurrent projects and deliverables.
- Streamlined internal workflows by organizing timelines, information, and deliverables across stakeholders to support efficient project execution.
Property Manager
8 Months- Managed day-to-day property and leasing operations, including application processing, resident documentation, tenant records, and workflow coordination.
- Verified applicant and resident information, identified documentation discrepancies, and coordinated resolution while maintaining accurate records and lease documentation.
- Balanced competing operational priorities and deadlines while supporting residents, coordinating with internal teams, and handling sensitive information with discretion.
Education
General Studies Transfer Degree
Skills
Yardi Voyager • On-Site • Knock • SharePoint • CRM Systems • Application & Systems Support • Workflow Troubleshooting • Data Accuracy & Validation • Leasing Operations • Prospect & Resident Lifecycle • Application Processing • Community Operations • Process Improvement • Discrepancy Resolution • Cross-Functional Coordination • Stakeholder Communication • MFTE & Income-Restricted Housing • Fair Housing • Microsoft Excel
Timeline
Leasing Agent
THRIVE COMMUNITIES
06.2025 - CurrentRead More
Marketing Consultant
NORTHWEST COMMERCIAL REAL ESTATE
09.2024 - 06.2025Read More
Property Manager
NORTHWEST COMMERCIAL REAL ESTATE
01.2024 - 09.2024Read More
Edmonds College
General Studies Transfer Degree
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