Riley Ringer
Fishers,IN
Summary
Results-driven software development professional with an Associates in Software Development. Proficient in programming (Python, SQL, Wordpress, HTML, CSS and JavaScript) and skilled in developing reliable code. Strong problem-solving abilities and expertise in software testing and debugging. Seeking a software development position or similar to contribute technical expertise and drive innovation in software solutions.
Overview
7
7
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
Indianapolis, IN
09.2023 - Current
- Provided technical support to customers regarding products and services.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Trained users to operate and manage hardware and software.
- Performed data entry duties into various systems accurately.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Cashier Team Lead
Taco Bell
Knox, IN
08.2017 - 03.2018
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Associate of Science - Software Development
Ivy Tech Community College of Indiana
Indianapolis, IN03-2024
Apple Certified -
Apple
01-2024
Certificate in Software Application Developer - Software Development
Ivy Tech Community College of Indiana
Indianapolis, IN12-2023
Technical Certificate in Software Development - Software Development
Ivy Tech Community College of Indiana
Indianapolis, IN12-2023
Technical Certificate in Indiana College Core - General Education
Ivy Tech Community College of Indiana
Indianapolis, IN12-2023
Skills
- Positive Attitude
- Transaction Management
- Hands-On Learning
- Knowledgeable About IT
- Microsoft Word
- Excel
- SQL
- Python
- Wordpress
- HTML / CSS
- JavaScript
Languages
English
Native/ Bilingual
Spanish
Limited
Arabic
Elementary
Timeline
Consultation Agent
Geek Squad - Best Buy
09.2023 - Current
Cashier Team Lead
Taco Bell
08.2017 - 03.2018
Associate of Science - Software Development
Ivy Tech Community College of Indiana
Apple Certified -
Apple
Certificate in Software Application Developer - Software Development
Ivy Tech Community College of Indiana
Technical Certificate in Software Development - Software Development
Ivy Tech Community College of Indiana
Technical Certificate in Indiana College Core - General Education
Ivy Tech Community College of Indiana
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