Front Desk Agent
La Quinta Inns & Suites
Fayetteville, AR
01.2022 - 08.2022
- Welcomed, checked in & assisted guests in a sincere, friendly manner to build a meaningful rapport
- Addressed guests' needs in a timely manner & resolved any issues with compassion
- Accurately operated internal software, posted charges to appropriate accounts & made reservations
- Collaborated & communicated with other departments to ensure overall guest satisfaction
- Complied with all company procedures & policies
- Performed duties on a daily checklist to ensure a clean, safe environment for guests
- Offered in-depth knowledge of surrounding area to guests, including dining options, entertainment & family-friendly activities

