Riley Rourke
Duluth,MN
Summary
Dedicated and ambitious Social Work student fully committed to studies while juggling a close-to-full-time job. Aiming to support myself and gain valuable skills for my future profession. Possessing natural empathy and a strong work ethic, striving to make a positive impact in others' lives. Constantly seeking opportunities for learning and growth as I believe in continuous personal and professional development.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Direct Support Professional
HomeBee Residential & Community Action Services
06.2023 - Current
- Maintained a clean, safe, and well-organized environment for clients and fellow staff.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
- Assisted clients with activities of daily living to maintain self-esteem and general wellness.
- Medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Customer Relations Manager & Event Coordinator
Room at the Table
06.2022 - Current
- Work the Food Truck window, talk with customers, and help organize the truck & prep kitchen.
- Cook, design menus and tend to the needs of every customer.
- Assist in Event Planning.
- Work effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Marketing via social media.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
Systems & Workflow Coordinator
Room at the Table
06.2022 - Current
- Work the window, talk with customers, and help organize the truck & prep kitchen.
- Cook, design menus and tend to the needs of every customer.
- Assist in Event Planning.
- Work effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Marketing via social media.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
On-Site Supervisor & Coach
Arrowhead Youth Soccer Association
08.2015 - Current
- Work for a program called Net Busters, taught 3-5-year-olds how to play soccer, managed behaviors of 10-20 kids at a time, provided activity instruction
- Summer 2023 & 2024 I was the 'coach of coaches' which involved active communication, supervising, field management, and coordination.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Coach
Arrowhead Youth Soccer Association
08.2015 - Current
- Work for a program called Net Busters, taught 3-5-year-olds how to play soccer, managed behaviors of 10-20 kids at a time, provided activity instruction
- Summer 2023 & 2024 I was the 'coach of coaches' which involved active communication, supervising, field management, and coordination.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Paraprofessional
Duluth Public Schools
08.2022 - 06.2023
- Started at Denfeld High School in a setting 3 classroom.
- Then Merritt Creek Academy and worked with kindergarten, 1st, and 2nd graders in day treatment, 4th and 5th graders in residential treatment
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Facilitated small groups and whole classroom instruction.
Server
Red Robin
09.2022 - 02.2023
- Worked primarily as a server, but I also did food running, dishwashing, and some food prep.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Teacher
Grace Lutheran Communities
01.2022 - 05.2022
- Worked at a before and after-school program.
- Developed strong relationships with students, parents, and colleagues.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child.
Clubhouse Staff
Hidden Greens North
07.2021 - 09.2021
- Checked in golfers, bartended, and occasional cooking/serving.
- Managed inventory effectively, ensuring sufficient supplies for daily operations and special events.
- Enhanced member experience by providing exceptional customer service and promptly addressing their needs.
Personal Care Attendant
Access North
06.2019 - 04.2021
- Assisting clients with all activities of daily living.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events, activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
PPE Production Employee
Frost River
05.2020 - 07.2020
- Sewed face masks for local hospitals and businesses during the Covid-19 pandemic.
- Followed safety protocols while operating machinery.
- Enhanced production efficiency by streamlining processes and implementing new strategies.
- Demonstrated adaptability by quickly learning new tasks and assuming additional responsibilities as needed.
- Cross-trained in multiple roles within the production department, increasing versatility and overall team effectiveness.
Education
University of Wisconsin Superior
Superior, WI 05.2023 - 05.2025
University of Wisconsin Eau Claire
Eau Claire, WI 09.2020 - 05.2022
Diploma -
Duluth East High School
Duluth, MN06.2020
Skills
- Strong Work Ethic & Dependable
- Organized
- Attention to Detail
- Motivated
- Team Player
- Leadership
- Strong Interpersonal Skills
- Behavior Management & Redirection
- Medication Administration
- Compassionate Caregiving
- First aid and safety - CPR Certified
- ADL support
Awards
- National Honors Society
- National Society of Leadership and Success
- National Society of Collegiate Scholars
- Deans List all 6 semesters of College
Languages
English
Native or Bilingual
Spanish
Limited Working
Trainings
- Mental Health & Sport Training
- Understanding & Supporting Autistic Individuals on the Job Training
- Mental Health First Aid Training (and Certification)
- Non-Violent Communication Training
- Adverse Childhood Experiences Training
- Concussion Training
Certification
- CPR Certification
- ACT Certification - U.S. Center for Mental Health and Sport
- Mental Health First Aid Certification
- PCA - Personal Care Aide
- DSP - Direct Support Professional
Volunteering
Academic Service Learning Experience at the Boy's and Girl's Club
Group Facilitation at the Boy's & Girl's Club
Helped build a fire pit at Hope Haven Peer Respite Home in Superior, WI
Social Work Student Association (meetings, planning, budgeting & events)
Timeline
Direct Support Professional
HomeBee Residential & Community Action Services
06.2023 - Current
University of Wisconsin Superior
05.2023 - 05.2025
Server
Red Robin
09.2022 - 02.2023
Paraprofessional
Duluth Public Schools
08.2022 - 06.2023
Customer Relations Manager & Event Coordinator
Room at the Table
06.2022 - Current
Systems & Workflow Coordinator
Room at the Table
06.2022 - Current
Teacher
Grace Lutheran Communities
01.2022 - 05.2022
Clubhouse Staff
Hidden Greens North
07.2021 - 09.2021
University of Wisconsin Eau Claire
09.2020 - 05.2022
PPE Production Employee
Frost River
05.2020 - 07.2020
Personal Care Attendant
Access North
06.2019 - 04.2021
On-Site Supervisor & Coach
Arrowhead Youth Soccer Association
08.2015 - Current
Coach
Arrowhead Youth Soccer Association
08.2015 - Current
Diploma -
Duluth East High School
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