Riley Tucker
Myrtle Beach,SC
Summary
Dynamic and results-driven professional with extensive experience at Walmart as a Personal Shopper, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through personalized recommendations and meticulous order accuracy. Recognized for fostering teamwork and mentoring peers, while consistently meeting quality goals and deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
3915 N Kings Hwy, Myrtle Beach, SC 29577
10.2024 - Current
- Assisted customers in selecting products based on preferences and needs.
- Developed knowledge of current trends and popular items to enhance shopping experience.
- Coordinated with vendors to ensure product availability and timely delivery.
- Managed inventory by tracking stock levels and reporting shortages.
- Provided personalized recommendations, enhancing customer satisfaction and loyalty.
- Utilized point-of-sale systems for processing transactions efficiently.
- Engaged in continuous learning about product features to better assist clients.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Team Lead
Taco Bell
4720 Socastee Blvd, Myrtle Beach, SC 29588
03.2022 - 10.2024
- Led daily team operations, ensuring efficient workflow and task completion.
- Trained new team members on operational procedures and safety protocols.
- Monitored performance metrics to identify areas for improvement in processes.
- Collaborated with management to streamline communication between departments.
- Implemented best practices for inventory management and order fulfillment.
- Assisted in resolving customer inquiries and complaints effectively and efficiently.
- Maintained compliance with health and safety regulations throughout operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Pre-med
Academy For Science, Arts And Technology.
895 International Dr, Myrtle Beach, SC 2957906.2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Documentation and reporting
- Product knowledge
Certification
CPR
OSHA 10
EMS
Certified national pharmacy technician
Patient care technician
EKG technician
Stop the bleed Certified
Timeline
Personal Shopper
Walmart
10.2024 - Current
Team Lead
Taco Bell
03.2022 - 10.2024
Pre-med
Academy For Science, Arts And Technology.