Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Wagner

Cincinnati,OH

Summary

Dynamic college student with a proven track record of leadership and customer service excellence. Leveraging a background as a full time retail associate, key holder, front desk customer service manager, and executive board position holder, coupled with a communications major, to continue to excel as a retail employee. Adept at fostering positive interactions and creating memorable experiences for patrons, while maintaining a strong adherence to rules and standards. Energetic, people-oriented, and approachable, consistently striving to uphold the highest level of service and contribute to team success.

Overview

3
3
years of professional experience

Work History

Sales and Service Associate- Full Time

Alo Yoga
06.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed customer issues and enhanced satisfaction by fulfilling their needs successfully, exceeding service standard goals
  • Cross-trained and provided backup support for organizational leadership.
  • Established rapport through empathy and personalized service, securing client trust and loyalty

Key Holder

Gameday Spirit Fanstore
10.2023 - 05.2024
  • Responsible for opening and closing store, including handling cash deposits and securing premises
  • Managed inventory and merchandise displays to maximize sales and maintain a visually appealing store
  • Provided leadership and guidance to team members to ensure excellent customer service and sales goals were met

Front Desk Greeter

Swimsafe Pool Mgmt.
05.2022 - 09.2023
  • Greeted visitors and clients with a friendly and welcoming demeanor, creating a positive first impression
  • Answered phone calls and directed them to the appropriate person or department
  • Provided guidance and support to team members when needed

Women's Panhellenic Delegate

Sigma Kappa- Beta Upsilion
01.2022 - 01.2023
  • Represented the women's sorority community at Panhellenic Council meetings, advocating for the interests and needs of member organizations
  • Co-facilitated weekly meetings between executive board members to ensure successful implementation of initiatives 
  • Attended conferences, seminars, and workshops related to fraternity and sorority leadership development 
  • Collaborated with other Greek organizations on campus to increase collaboration among chapters

Education

Communications

University of Cincinnati
Cincinnati, OH

Ohio University
05-2024

High School Diploma -

Saint Ursula Academy
Cincinnati, OH
05-2020

Skills

  • Customer Service Excellence
  • Complex Problem-Solving
  • Staff Management
  • Inventory Management
  • Client relationship building

Timeline

Sales and Service Associate- Full Time

Alo Yoga
06.2024 - Current

Key Holder

Gameday Spirit Fanstore
10.2023 - 05.2024

Front Desk Greeter

Swimsafe Pool Mgmt.
05.2022 - 09.2023

Women's Panhellenic Delegate

Sigma Kappa- Beta Upsilion
01.2022 - 01.2023

Communications

University of Cincinnati

Ohio University

High School Diploma -

Saint Ursula Academy

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Riley Wagner