Riley Waite
Louisville,CO
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in customer service and team leadership. Skilled in inventory management and problem-solving, I enhanced guest satisfaction ratings and increased revenue through effective upselling. Committed to fostering teamwork and collaboration, I consistently delivered exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
11.2023 - 11.2025
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored team members on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Collaborated with upper management to align operational goals with corporate objectives.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Analyzed service metrics to identify areas for process improvement and training needs.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Volunteer
Peak To Peak Charter School
01.2024 - 04.2024
- Volunteered with a youth boys’ basketball team, providing skill instruction and practice support.
- Assisted in coaching a girls’ volleyball team, teaching core skills, reinforcing practice routines, and encouraging teamwork and player growth.
- Promoted and enforced safety guidelines to maintain a positive, hazard-free environment.
Cashier
Chipotle
09.2022 - 11.2023
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization in dining and service areas.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Implemented upselling techniques, increasing average transaction value consistently.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Courtesy Clerk
Safeway
10.2021 - 07.2022
- Assisted customers with inquiries and product location, enhancing shopping experience.
- Maintained clean and organized store environment, promoting safety and accessibility.
- Stocked shelves promptly, ensuring product availability and visibility for customers.
- Trained new employees on best practices in customer service and store operations.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Shoveler
Self
01.2017 - Current
- Provided driveway snow-shoveling services to neighborhood residents, earning strong customer satisfaction and consistent repeat business.
- Volunteered snow-removal assistance for elderly neighbors, improving safety and accessibility during severe weather.
- Cultivated strong relationships with clients, ensuring satisfaction through timely and effective service delivery.
Education
Associate of Science - Engineering
Front Range Community College
Westminster, Colorado, CO05-2026
High School Diploma -
Peak To Peak Charter School
Lafayette, CO05-2024
Skills
- Proper lifting techniques
- Hand-eye coordination
- Customer service
- Time management
- Punctual and reliable
- Safety awareness
- Teamwork and collaboration
- Problem-solving
Certification
- ServSafe
Timeline
Volunteer
Peak To Peak Charter School
01.2024 - 04.2024
Service Manager
Chipotle
11.2023 - 11.2025
Cashier
Chipotle
09.2022 - 11.2023
Courtesy Clerk
Safeway
10.2021 - 07.2022
Shoveler
Self
01.2017 - Current
Associate of Science - Engineering
Front Range Community College
High School Diploma -
Peak To Peak Charter School