Riley Willie
Charlotte,NC
Summary
With a proven track record at Duckworth's Grill and Taphouse, I excel in delivering exceptional customer service and handling cash efficiently. My experience as a server/hostess and lifeguard/swim instructor showcases my strong work ethic and ability to collaborate with teams for outstanding guest experiences, underpinned by solid first aid and CPR skills.
Overview
3
3
years of professional experience
Work History
Server/Hostess
Duckworth's Grill And Taphouse
Ballantyne, NC
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Filled in as expo manager, being the point of communication between servers and back of house staff, ensuring orders went out efficiently and accurately.
Lifeguard/Swim Instructor
Waxhaw Marvin Swim and Tennis
Waxhaw, NC
05.2022 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Promoted to head lifeguard/manager, delegating duties and taking responsibility for the pool and my employees.
Education
Bachelor Of Science - Biology
University of South Florida
Tampa, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Team collaboration
Timeline
Server/Hostess
Duckworth's Grill And Taphouse
03.2024 - Current
Lifeguard/Swim Instructor
Waxhaw Marvin Swim and Tennis
05.2022 - 08.2023
Bachelor Of Science - Biology
University of South Florida