Riley Wilson
Caldwell,ID
Summary
University graduate with a BS in Psychology and Criminology dedicated to serving the people of the community. Strong background in leadership and supervising, as well as effective communication and conflict resolution. Has 5+ years of customer service and relations, and is known for hard work, dedication, and working long hours.
Overview
7
7
years of professional experience
Work History
Shift Lead
Dairy Queen
Twin Falls, Idaho
06.2019 - 07.2021
- Supervised team members during shifts to ensure efficient operations.
- Trained new employees on food preparation and customer service standards.
- Ensured compliance with health and safety regulations in food handling practices.
- Maintained cleanliness and organization of work areas for optimal workflow.
Shift Lead
Dominos Pizza Inc.
Caldwell, Idaho
10.2021 - 02.2023
- Supervised team members during shifts to ensure efficient operations.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Assisted in resolving customer complaints to enhance satisfaction and service quality.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Administrative Coordinator
Pye-Barker Fire & Safety
Nampa, Idaho
04.2023 - 08.2023
- Managed scheduling for meetings and appointments with clients and vendors.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
Shift Lead
Dutch Bros
Caldwell, Idaho
08.2023 - Current
- Supervised team members during shifts to ensure efficient operations.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Monitored equipment functionality and reported maintenance issues promptly.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
Education
High School Diploma -
Kimberly High School
Kimberly, ID05-2021
Associate of Arts - Liberal Arts
College of Southern Idaho
Twin Falls, ID05-2021
Bachelor of Science - Psychology
University of Idaho
Moscow, ID05-2026
Bachelor of Science - Criminology
University of Idaho
Moscow, ID05-2026
Skills
- Team supervision
- Inventory management
- Customer relationship management
- Policy and procedure enforcement
- Conflict resolution
- Effective communication
- Employee training
- Task delegation
- Problem solving
- Time management
- Rules enforcement
- Staff motivation
Timeline
Shift Lead
Dutch Bros
08.2023 - Current
Administrative Coordinator
Pye-Barker Fire & Safety
04.2023 - 08.2023
Shift Lead
Dominos Pizza Inc.
10.2021 - 02.2023
Shift Lead
Dairy Queen
06.2019 - 07.2021
High School Diploma -
Kimberly High School
Associate of Arts - Liberal Arts
College of Southern Idaho
Bachelor of Science - Psychology
University of Idaho
Bachelor of Science - Criminology
University of Idaho