Riley Wix
Raleigh,NC
Summary
Dynamic Account Manager offering expertise in generating new business, retaining key accounts and enhancing profit channels. Strong sales cycle knowledge and collaborative skills leading to optimum growth opportunities.
Overview
6
6
years of professional experience
Work History
Account Manager
Spot Inc.
2023.01 - 2023.12
- Utilized CRM database to identify and track over 300 potential & existing customers at a time
- Exceeded weekly cold calling and email quotas to increase customer onboarding rate by 20% month over month
- Coordinated cross-departmental efforts to initiate and conduct product demo's for customers and prospects
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution, translating to a customer retention rate of 91%
Shift Leader
Healthy James
2022.03 - 2022.12
- Administered network of over 100 clients within a subscription based program yielding a 75% retention rate
- Identified inefficiencies in the labeling and packing process and initiated new processes to reduce time to finish by 30%
- Led sales initiatives at networking events within the community to increase customer subscription plans by 15% monthly
- Managed relationships with three partners to reach target markets and implemented incentive programs to maximize customer interaction.
Assistant Manager
Preston Flowers
2018.01 - 2022.01
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor of Science - Business Administration: Supply Chain Management
University of North Carolina Wilmington
Wilmington, NC12.2022
Skills
- Negotiation
- Critical Thinking
- Time Management
- Collaboration
- Emotional Intelligence
- Account Management
- Lead Prospecting
- Customer Relationship Management (CRM)
- Revenue Generation
- Sales Strategy
Timeline
Account Manager
Spot Inc.
2023.01 - 2023.12
Shift Leader
Healthy James
2022.03 - 2022.12
Assistant Manager
Preston Flowers
2018.01 - 2022.01
Bachelor of Science - Business Administration: Supply Chain Management
University of North Carolina Wilmington
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