Riley David Arthur
Winsted,CT
Summary
Adept at driving growth and exceeding sales targets, I leveraged strategic planning and exceptional people skills at PosiGen to become the top rookie company-wide in my first month. My expertise in customer service and team leadership, honed across diverse roles, consistently enhances client satisfaction and team performance. Proven ability to navigate complex regulatory landscapes and mentor teams towards achieving goals, as seen by our team in Danbury and throughout the company as a whole.
Overview
5
5
years of professional experience
Work History
Sales Representative
Total Bath Systems LuxStone of Connecticut
Plainville, CT
05.2025 - 08.2025
- Developed and maintained strong client relationships to drive repeat business and increase customer loyalty.
- Provided product demonstrations, effectively communicating features and benefits to prospective customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Territory Sales Manager
PosiGen
Danbury, CT
09.2024 - 05.2025
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Organized trade shows and events within the territory to showcase company products, generating leads and increasing brand exposure.
- Continuously surpassed quotas by implementing training that I knew would have helped me as a RES.
- Improved close rates by participating in ride-alongs so that I could display to my RES' how a sales appointment should be ran for not only their success, but for overall customer satisfaction as well.
Residential Energy Specialist
PosiGen
Danbury, CT
08.2023 - 08.2024
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
- Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
- Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
- Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
- Navigated complex regulatory requirements related to solar installations ensuring compliance with all applicable policies.
- Boosted customer satisfaction levels by delivering timely and accurate information on solar products and services.
- Established long-term client relationships based on trust, reliability, and exceptional service delivery standards.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment.
- Exceeded sales targets consistently by utilizing strong product knowledge and persuasive communication skills.
- Improved team performance by providing ongoing training, support, and motivation to fellow sales representatives.
- Produced quotes, proposals and contracts as part of sales process.
- Followed-up with warm prospects to deepen connections and convert leads.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- In my first full month of selling I was the top rookie RES company wide with 14 sales.
- Took on HTSM role is January 2024 to help with supporting our team to hit our goals, this included learning how to manage a team and getting me ready for a TSM position.
Fire Alarm Inspector
Johnson Controls
Rocky Hill, CT
09.2021 - 08.2023
- Tested all newly installed fire alarms.
- Actively participated in ongoing training opportunities to stay current on industry advancements and best practices.
- Increased client retention by providing exceptional service during routine inspections, follow-ups, and emergency situations.
- Maintained detailed records of all inspections, findings, and actions taken for future reference and audits.
- Improved safety by meticulously inspecting and testing fire alarm systems in various buildings.
- Reduced the risk of fire incidents through diligent evaluation of alarm system installations, maintenance, and repairs.
- Maintained a strong attention to detail, resulting in accurate detection of code violations and potential hazards.
- Streamlined inspection processes for increased efficiency and accuracy in identifying faulty systems.
Independent Insurance Producer
Self- Employed
Ct
01.2021 - 08.2021
- Collaborated with underwriters to customize insurance products for individual client needs, ensuring optimal coverage levels.
- Expanded agency's market reach by developing partnerships in communities to gain trust within my network in order to generate referral leads
- Conducted thorough risk assessments for clients, identifying potential areas of concern and devising appropriate coverage solutions.
- Met with prospective clients to discuss insurance needs and provide solutions.
Education
High School Diploma -
The Gilbert School
Winsted, CT06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Flexible Schedule
- Verbal/written communication
- Team Leadership
- Strategic Planning
Timeline
Sales Representative
Total Bath Systems LuxStone of Connecticut
05.2025 - 08.2025
Territory Sales Manager
PosiGen
09.2024 - 05.2025
Residential Energy Specialist
PosiGen
08.2023 - 08.2024
Fire Alarm Inspector
Johnson Controls
09.2021 - 08.2023
Independent Insurance Producer
Self- Employed
01.2021 - 08.2021
High School Diploma -
The Gilbert School