Rima Abraha
Louisville,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Zone Manager
Dillard's
Louisville, KY
07.2022 - Current
- Managing the following brands: Estee Lauder, Lancome, Clinique, Mac, Kiehls, Shiseido, and Edge Cosmetics.
- Responsible for executing a tactical plan that moves the organization toward the short-term objectives.
- Continue improvement and execution of internal logistics, manufacturing, and quality to meet customer requirements.
- Energize and enable the employees of all the zones to drive success in quality and productivity of products and service.
- Ensuring seamless customer service and mentoring cross functional sales team.
- Communicate with the employees to execute and achieve events based on the marketing calendar to achieve sales plan.
- Coordinate events pertaining to sales and managing client files, reviewing daily sales and attending seasonal meetings.
- Recruiting, training, coaching, and motivating team, as well developing new and incumbent associates on company policies and procedures, as well product knowledge.
- Manage and focus on achieving accuracy standards and daily productivity and ensuring positive employee relations.
Brand Manager, Christian Dior
Dillard's
Louisville, KY
06.2021 - 07.2022
- Managed the total operation of the Dior business and supervised the counter while managing employees.
- Ensured competition and managed all administrative tasks such as shift planning, counter coverage, and stock management.
- Ensured achievement of counter sales and sale targets on a daily and monthly basis to meet corporate objective goals.
- Proposed extra cover plans and track competition-particularly for key moments such as big events and local festivals.
- Ensured high level of client service while developing a large portfolio of loyal clients.
- Maintained respect for Christian Dior as a brand and ensured high standards were met in all aspects pertaining to images, merchandising, communication, and novelty presence.
- Continued development of the Dior team through regular training and appraisals.
- Conducted meetings with the whole team, and sought further opportunities for Christian Dior counter such as recruitment to aid in hire exceptional employees.
- Also, experience in collaborating with other brands such as Lamer, Chanel Armani Bobbi Brown, YSL, and Tom Ford.
Insurance Sales Agent
State Farm
Louisville, KY
01.2021 - 05.2021
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold property and casualty insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Professional Makeup Artist
Lancome
Louisville, KY
06.2019 - 03.2020
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Performed full makeup applications to a high level of clienteles per week.
- Was sent to New York City for Lancome Training and Makeup artistry.
- Left Lancome due to onset of COVID-19 pandemic.
Luxury Men's Fragrances
Dillard's
Louisville, KY
07.2016 - 06.2019
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Won Pacesetter Award in 2018 and 2019. Recognized as one of the top sellers in the store. Accumulating over $200,000+ sales in Fragrance.
Education
Bachelor of Arts - Psychology
University of Louisville
Louisville, KY Skills
- Team Recruiting and Onboarding
- Sales Program Coordination
- Sales Statistics Analysis
- Sales Quota Management
- Networking Events
- Motivational Leadership
- Client Base Retention
- Persuasive Negotiations
- Brand Development
- Sales Targeting
- Business Objective Analysis
- Constructive Feedback
- Business Partnerships
Languages
English
French
Timeline
Zone Manager
Dillard's
07.2022 - Current
Brand Manager, Christian Dior
Dillard's
06.2021 - 07.2022
Insurance Sales Agent
State Farm
01.2021 - 05.2021
Professional Makeup Artist
Lancome
06.2019 - 03.2020
Luxury Men's Fragrances
Dillard's
07.2016 - 06.2019
Bachelor of Arts - Psychology
University of Louisville
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