Steven Kaastra
Patchogue,NY
Summary
I am a results-oriented young man focused on increasing profits, inventory management
and transforming customer service standards. I am focused on exceeding expectations
and building customer loyalty. I'm Enthusiastic, and outgoing-as well as proficient at
building positive relationships with new and existing customers by offering superior
customer service. I am a problem solver and have excessive knowledge of the retail
industry as well as meeting required tasks/goals set for myself and team.
Overview
19
19
years of professional experience
Work History
Zone Manager
Stop & Shop Peapod
Riverhead, NY
09.2024 - Current
- Directed operational strategies to enhance zone productivity and efficiency.
- Managed cross-functional teams to achieve key performance indicators and operational goals.
- Implemented process improvements that streamlined workflow and reduced turnaround times.
- Create schedules based on company needs.
- Maintaining an on time % greater than 90% for deliveries to customers.
- Maintaining stability and also above and beyond expectations for customer facing metrics such as out of stock % lower than 3% weekly, and customer BPI (broken promise index’s) lower than 3.5% weekly.
Customer Service Manager
Stop & Shop Peapod
Riverhead
08.2022 - 09.2024
- Led the team in resolving complex inquiries and escalations, enhancing overall client satisfaction.
- Hired new team members, while Developing and implementing training programs to improve staff performance and product
- Analyzed customer feedback data to identify trends and drive improvements in service delivery.
Dairy Manager
Stop & Shop
Holbrook, NY
10.2017 - 08.2022
- Oversaw a staff of up to 6
- Generated ordering products to keep shelves full, including weekly sales ads.
- Cleaned and organized back room daily for easy access.
- Created weekly schedules based on company needs.
- Prepared for inventory
- Provided excellent customer service
Dairy Clerk
Stop & Shop
Holbrook, NY
09.2015 - 10.2017
- Stocked shelves
- Provided excellent customer service
- Maintained a clean and organized work space
- Covered Dairy Manager vacations
Cook / Prep / Counter
Amato's Pizza
Hauppauge, NY
05.2013 - 10.2015
- Prepared and cooked a variety of dishes following standard recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health regulations.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing overall efficiency.
- Trained new team members
Dispatcher
NAPA Auto Parts - Genuine Parts
Rocky Point, NY
07.2011 - 04.2013
- Coordinated daily dispatch operations, ensuring timely and efficient service delivery across multiple routes.
- Managed communication between drivers and clients to resolve issues and optimize scheduling.
- Utilized routing software to analyze traffic patterns, improving delivery efficiency and reducing delays.
- Trained new dispatch team members on procedures and best practices for operational excellence.
Grocery Clerk
Waldbaums Supermarket
East Setauket, NY
06.2009 - 07.2011
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Stocked shelves efficiently, ensuring optimal product placement and inventory levels.
- Collaborated with team members to maintain cleanliness and organization throughout store.
- Organize and maintain a neat and clean backroom area for easy access.
Frozen Food Clerk
Waldbaums Supermarket
Rocky Point, NY
07.2006 - 06.2009
- Assisted in maintaining cleanliness and organization of frozen food section.
- Learned proper handling techniques for frozen items to ensure quality preservation.
- Supported inventory management by restocking shelves with frozen products efficiently.
- Covered Department Manager while they were on vacation by ordering products and keeping sales stocked.
- Adhered to safety protocols while operating equipment for product storage and retrieval.
- Engaged with customers, providing assistance and information about frozen food options.
Education
High School Diploma - General Studies
Rocky Point High School
Rocky Point, NY06.2008
Skills
- Sales team leadership
- Sales operations
- Operations management
- Sales reporting
- Recruiting
- Merchandising
- Microsoft excel
- Microsoft word
- Communication
Timeline
Zone Manager
Stop & Shop Peapod
09.2024 - Current
Customer Service Manager
Stop & Shop Peapod
08.2022 - 09.2024
Dairy Manager
Stop & Shop
10.2017 - 08.2022
Dairy Clerk
Stop & Shop
09.2015 - 10.2017
Cook / Prep / Counter
Amato's Pizza
05.2013 - 10.2015
Dispatcher
NAPA Auto Parts - Genuine Parts
07.2011 - 04.2013
Grocery Clerk
Waldbaums Supermarket
06.2009 - 07.2011
Frozen Food Clerk
Waldbaums Supermarket
07.2006 - 06.2009
High School Diploma - General Studies
Rocky Point High School