Summary
Overview
Work History
Education
Skills
Timeline
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Rimarthe Paul

Orlando

Summary


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Provider Services Representative

United Healthcare
10.2023 - 10.2024
  • Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
  • Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
  • Evaluated provider contracts for accuracy and completeness before submission to the final approval process.

Customer Service Representative

TTEC
06.2020 - 10.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Education

Bachelor of Science - Industrial And Organizational Psychology

University of Central Florida
Orlando, FL
12-2024

Skills

  • HIPAA compliance
  • Claims processing
  • Goal-oriented mindset
  • Call center experience
  • Teamwork
  • Strong interpersonal skills
  • Problem-solving
  • Time management
  • Computer skills
  • Active listening
  • Decision-making
  • Medical terminology

Timeline

Provider Services Representative

United Healthcare
10.2023 - 10.2024

Customer Service Representative

TTEC
06.2020 - 10.2023

Bachelor of Science - Industrial And Organizational Psychology

University of Central Florida

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Rimarthe Paul