Dedicated Patient Access Representative with expertise in patient registration, insurance verification, and HIPAA compliance. Committed to delivering exceptional service and enhancing patient satisfaction.
Work History
Patient Access Representative
2 Years
Baptist Health | 08.2024 - Current
Managed patient check-in processes to ensure efficient registration and minimize wait times.
Assisted patients with insurance verification and benefits explanation, ensuring accurate coverage information.
Resolved patient inquiries regarding billing and scheduling, enhancing overall satisfaction with services provided.
Trained new staff on registration procedures and system navigation to promote consistency in service delivery.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Receptionist
1 Year
International Restaurant Management Group | 08.2023 - 08.2024
Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
Coordinated reservations and maintained accurate booking records using property management systems.
Assisted in training new reception staff, fostering a collaborative team environment.
Cashier Team Leader
2 Years 2 Months
Daily Bread Market Place | 06.2021 - 08.2023
Supervised cashier team to ensure efficient customer service and accurate transactions.
Trained new cashiers on register operation and customer interaction techniques.
Implemented procedures that reduced checkout wait times and improved customer satisfaction.
Monitored daily cash flow, ensuring compliance with financial policies and accuracy in reporting.