Rio Russell
Honolulu,HI
Summary
Working currently as an Ambassador at Dukes Waikiki, I have found a passion for hospitality I hadn't connected with before. The service industry can be hard to navigate, and understanding how to talk to people and convey important information in a way that is accessible and yet personable is not something that comes easy.
Overview
6
6
years of professional experience
Work History
Ambassador
TS Resturants
08.2021 - Current
- Manages front-of-hose operations
- Navigate a fast-paced high-volume restaurant while maintaining a calm demeanor and greeting every guest
- Navigate troublesome guests, and communicate issues to managers, servers, and the kitchen.
Lifeguard
Wyndham Hotels & Resorts
07.2019 - 08.2022
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Monitor pool activities and maintain constant vigilance to prevent accidents, injuries, and drowning incidents.
- Keep a tidy space while being aware of potential harmful situations.
Cart Girl
Wolf Creek Golf Course
05.2018 - 08.2018
- Proactively ensured that golf carts were clean, properly stocked, and readily available
- Monitor the flow of play on the course and assist in coordinating tee times to maintain a steady pace
- Stock golf carts with necessary supplies, such as scorecards, pencils, towels, and beverages.
Education
Undergraduate - International Business, Marketing
University of Hawaii At Manoa
05.2025
Skills
- Customer Service
- Brand Awareness
- First Aid
- Guest Relations
- Collaborative Problem Solving
- Communication
- Calm under pressure
Accomplishments
- 2023 Deans list
- Head Guard
Affiliations
- Supporter of ethical and sustainable local businesses
- Cooking
- Hiking
- Music
References
References available upon request.
Timeline
Ambassador
TS Resturants
08.2021 - Current
Lifeguard
Wyndham Hotels & Resorts
07.2019 - 08.2022
Cart Girl
Wolf Creek Golf Course
05.2018 - 08.2018
Undergraduate - International Business, Marketing
University of Hawaii At Manoa
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