Rion Neeley
Lakewood,CO
Summary
Dedicated host with exceptional customer service skills, ensuring positive guest experiences through effective communication and attention to detail. Proven ability to manage high-pressure situations while maintaining front-of-house organization.
Overview
1
1
year of professional experience
Work History
Host
Woody's Wood-fire Pizza
Golden, CO
08.2025 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlist efficiently using restaurant management software.
- Coordinated waitlist activities to optimize guest flow during peak hours.
- Placed settings on tables, helped clear tables and clean floors.
- Trained new hosts on operational procedures and customer service standards.
- Maintained cleanliness and organization of front-of-house areas for guest comfort.
- Resolved guest inquiries and concerns professionally, improving overall dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
Cosmetologist - Cosmetology
Empire Beauty School
Littleton, CO07.2027
High School Diploma -
Dakota Ridge High School
Littleton, CO05.2026
Skills
- Customer service
- Customer engagement
- Front of house organization
- Seating arrangements
- Multitasking proficiency
- Time management
- Attention to detail
- Staff management
- Interpersonal communication
- Written communication
- Team collaboration
- Collaborative spirit
- Adaptable to change
- First aid training
- Hospitality and accommodation
Timeline
Host
Woody's Wood-fire Pizza
08.2025 - Current
Cosmetologist - Cosmetology
Empire Beauty School
High School Diploma -
Dakota Ridge High School