Rioney Valenzuela
Bastrop,TX
Summary
Results-oriented Supervisor specializing in operations management and compliance. Strengths include enhancing team performance, driving customer satisfaction, and implementing effective training programs. Proven ability to resolve conflicts and maintain quality control, fostering a culture of accountability and collaboration. Committed to empowering teams to achieve organizational objectives through proactive leadership.
Overview
28
28
years of professional experience
Work History
Supervisor
Park and zoom
Austin, Texas
10.2018 - Current
- Oversaw daily operations of parking facilities, ensuring optimal service delivery.
- Supervised staff to ensure adherence to policies and procedures, enhancing operational integrity.
- Monitored security cameras to identify suspicious activity, contributing to theft prevention efforts.
- Conducted inspections of parking lots to identify safety hazards and maintenance issues, ensuring safe environment.
- Trained new hires on proper equipment usage and customer service protocols.
- Ensured facility cleanliness by managing waste removal and area maintenance.
- Managed vehicle flow through effective parking and traffic control measures.
- Participated in management meetings to track progress towards operational goals.
Supervisor
Texaco Gas Station
Austin, Texas
08.2008 - 10.2019
- Supervised daily store operations and maintained a safe environment.
- Managed inventory levels and ordered products to ensure availability.
- Trained and mentored new staff in customer service standards to ensure high-quality service.
- Resolved customer complaints in a professional manner.
- Developed and implemented strategies that enhanced customer satisfaction and loyalty.
- Assisted customers with product selection, inquiries, and complaints.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Conducted regular performance reviews of convenience store employees.
- Prepared financial statements and other reports for management review.
- Prepared and managed the staff schedules for all convenience store employees.
- Assisted customers with selecting products, answering questions and providing product information.
- Maintained a safe working environment by monitoring employee behavior and enforcing safety rules.
- Provided training to new hires on company policies, procedures and job duties.
- Identified and recommended improvements to store operations process flow for enhanced efficiency.
- Evaluated staff performance on a regular basis providing feedback where needed.
- Managed special projects related to enhancing the convenience store experience.
- Supervised daily activities at the convenience store including opening and closing procedures.
- Supervised the daily operations of the convenience store including cash register usage and security protocols.
- Performed cash handling duties such as counting money, balancing tills, and processing payments from customers.
- Performed daily opening and closing procedures of the store.
- Transformed unkempt, dusty store into sparkling clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment.
- Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Processed credit card payments and counted back change and currency with accuracy rate.
Supervisor
Luby's Cafeteria
Austin, Texas
06.1998 - 08.2008
- Supervised kitchen staff to ensure compliance with food safety standards.
- Oversaw food preparation, production and presentation according to quality standards.
- Coordinated daily meal preparation to maintain quality and presentation.
- Trained new employees in cooking techniques and kitchen protocols to ensure consistent quality and adherence to standards.
- Scheduled shifts for staff to optimize workflow and coverage during peak hours.
- Managed inventory levels to prevent shortages and waste in the kitchen.
- Enforced cleanliness standards throughout the kitchen and dining areas.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved customer complaints regarding food quality or service issues.
- Implemented strategies to enhance team performance and streamline kitchen processes for better operational results.
- Coordinated with other departments to ensure timely delivery of meals to guests.
- Assisted with menu planning, budgeting and cost control processes in the kitchen.
- Collaborated with management to develop seasonal menu items and specials.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Monitored kitchen equipment for maintenance needs and repairs.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Implemented strategies for improving efficiency in the kitchen while minimizing waste.
- Communicated specific goals and expectations to trainees.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored temperatures of prepared food and cold-storage areas.
- Coached staff on effective performance strategies to improve customer relations and service quality.
- Maintained records of employee attendance and payroll information.
Education
Bachelor of Science - Elementary School Teaching
Honduras
Honduras11-1994
Skills
- Staff supervision
- Staff management
- Employee training
- Training and mentoring
- Coaching and mentoring
- Operations management
- Quality control
- Risk assessment
- Compliance enforcement
- Inventory control
- Customer relationship management
- Customer service
- Team collaboration
- Complex Problem-solving
- Schedule development
- Staff discipline
Languages
Spanish
Professional
English
Elementary
Timeline
Supervisor
Park and zoom
10.2018 - Current
Supervisor
Texaco Gas Station
08.2008 - 10.2019
Supervisor
Luby's Cafeteria
06.1998 - 08.2008
Bachelor of Science - Elementary School Teaching
Honduras