Risa Dockery

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Conducted interviews with participants to assess eligibility.
• Conducted phone and video interviews to assess candidates based in remote locations.
• Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
• Increased candidate engagement by conducting thorough and personable interviews.

Scheduled appointments for retired veterans at local VA facilities or preferred practices.

Generated authorizations for clients to access alternative providers when VA capacity was full.

Assisted clients in navigating their healthcare plans to ensure comprehensive support.

Communicated directly with doctors to verify availability for potential new clients.

• Effectively managed high-stress situations, maintaining professionalism and resolving conflicts promptly.
• Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
• Handled escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
• Responded to customer inquiries regarding products, services, and company information.

• Checked the guest the into their rooms. Make sure register had the right count before and after shift. Also was to fix any of the out of hand situations with any of the guest or any technical difficulties that may happen with the rooms. Always kept the lobby clean, restocked on all of the normal household items. Pool is kept immaculate and maintained throughout the entire shift. Setting up breakfast as well and watching the front desk while keeping an eye on the rest of the hotel.
• Accomplishments
• Learning to move more efficient
• Independency
• Face to Face encounter

• Collected inbound and outbound calls for Arctic Glaciers Ice Company. Filled in each of the ice orders for the client to their expectations. Solved the issues for the clients that might have come up in any of the delivery circumstances.
• Accomplishments
• Problem Solving/Thinking quickly
• Improved People Interaction
• Organization
• Worked on how to build clientele