Risa Marie Francisco
Burlingame,CA
Summary
Customer-focused Restaurant Server with 7 years of experience delivering fast, friendly, and accurate service in high-volume dining environments. Skilled in multitasking, upselling, resolving guest concerns, and maintaining smooth FOH operations. Known for a positive attitude, strong teamwork, and committed to delivering excellent guest experiences every shift.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Sales Lead Keyholder
Marshall Retail SFO
San Francisco, California
08.2025 - Current
- Customer Experience Management
- POS Systems & Cash Handling
- Merchandising & Visual Standards
- Inventory Management & Stock Replenishment
- Opening/Closing Procedures
Retail Inventory Auditor
WIS International Inventory Service
Alameda, California
12.2023 - 08.2025
- Conducted thorough audits of inventory processes to enhance accuracy and compliance.
- Collaborated with teams to streamline inventory tracking procedures, improving efficiency.
- Implemented quality control checks to ensure compliance with audit standards.
Restaurant Server
Pamilya Filipino Cuisine
Redwood City, California
01.2022 - 12.2023
- Provided attentive service by accurately taking and managing customer orders.
- Demonstrated extensive menu knowledge to recommend dishes based on customer preferences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Restaurant Server
Heidi Pie Restaurant
San Mateo, California
01.2017 - 12.2021
- Provided attentive service by accurately taking and managing customer orders.
- Demonstrated extensive menu knowledge to recommend dishes based on customer preferences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Certified Medical Assistant
Peninsula Womans Health
Burlingame, CA
01.1998 - 11.2016
- Assisted in managing patient records, ensuring accuracy and confidentiality throughout the process.
- Facilitated patient communication by addressing inquiries and providing information regarding appointments and services.
- Coordinated appointment scheduling to optimize clinic workflow and enhance patient experience.
Education
Associate of Arts - General Studies
Solano Community College
Fairfield, California, CA 11.2023 - 05.2025
Responsible Beverage Service -
AAA Food Handler
12.2024 - 12.2024
ServSafe Food Handlers Certificate -
ServSafe National Restaurant Association
Skills
- Customer Service Excellence
- Cash Handling & POS Systems
- Menu Knowledge
- Upselling & Suggestive Selling
- Multi-Tasking in High-Volume Environments
- Order Accuracy & Attention to Detail
- Table Management & Section Efficiency
- Conflict Resolution & Guest Recovery
- Team Collaboration & Communication
- Opening/Closing Procedures
Timeline
Sales Lead Keyholder
Marshall Retail SFO
08.2025 - Current
Responsible Beverage Service -
AAA Food Handler
12.2024 - 12.2024
Retail Inventory Auditor
WIS International Inventory Service
12.2023 - 08.2025
Associate of Arts - General Studies
Solano Community College
11.2023 - 05.2025
Restaurant Server
Pamilya Filipino Cuisine
01.2022 - 12.2023
Restaurant Server
Heidi Pie Restaurant
01.2017 - 12.2021
Certified Medical Assistant
Peninsula Womans Health
01.1998 - 11.2016
ServSafe Food Handlers Certificate -
ServSafe National Restaurant Association