Riselis Diaz
Pandora Jewelry
Miramar
2
Languages
4
years of professional experience
Results-oriented sales leader skilled in driving revenue growth and building strong client relationships. Expertise in implementing sales strategies and leading teams to enhance productivity. Known for negotiation skills and adaptability in fast-paced markets. Bilingual in Spanish and English, enabling effective communication with diverse clients.
Work History
Counter Manager
6 Months- Managed daily operations, ensuring optimal customer service and store presentation.
- Trained and mentored junior staff on product knowledge and sales techniques.
- Developed promotional displays to enhance brand visibility and attract customers.
- Analyzed sales data to identify trends and adjust inventory strategies accordingly.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Sales Lead
10 Months- Dynamic and results-driven professional experience at Pandora, progressing from Sales Associate to Supervisor. Proven track record of exceeding sales goals, providing exceptional customer service, and leading teams to success. Adept at identifying customer needs and delivering personalized experiences while driving store performance. Recognized for strong leadership abilities, fostering a positive work environment, and ensuring high levels of employee engagement and retention. Seeking to leverage my expertise in sales and team leadership in a challenging new role.
- Supervised daily operations in fast-paced environment, managing team of 25 employees to consistently achieve department goals and KPIs.
- Supervised daily operations in a fast-paced environment, managing a team of 25 employees to achieve department goals and KPIs.
- Trained, coached, and mentored new sales associates, enhancing team performance and contributing to overall sales success.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Sales Associate/Supervisor
1 Year 4 Months- Delivered exceptional customer service in a high-volume retail environment, achieving top sales performance.
- Guided customers in selecting jewelry and accessories, enhancing shopping experience with product knowledge and personalized recommendations.
- Created and maintained a visually appealing store environment by organizing and restocking inventory to attract customers.
- Built strong customer relationships, contributing to a loyal client base and repeat business.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Maintained a visually appealing store environment, including organizing and restocking inventory.
Front Desk Associate
10 Months- Greet guests and clients upon arrival, providing exceptional customer service to ensure a positive first impression.
- Answer phone calls, respond to emails, and assist clients with inquiries regarding services, availability, and promotions.
- Managed spa bookings and appointments using scheduling software to eliminate scheduling conflicts and optimize client flow.
- Processed payments for services, memberships, and retail products using POS systems, and provided receipts and change.
- Maintain a clean, organized, and welcoming front desk area, ensuring all forms and brochures are stocked and available for clients.
- Resolved client concerns and complaints to enhance customer satisfaction and loyalty.
- Tracked client preferences and feedback to personalize service offerings and improve future appointments.
- Ensure compliance with spa policies and procedures, including health and safety regulations.
Cashier/Sales Associate
6 Months- Operated cash register, handled cash, and processed credit card payments to ensure accurate transactions
- Assisted customers in making product choices and provided product information to enhance shopping experience
- Maintained cleanliness and organization of store to create welcoming environment for customers
- Restocked shelves with new merchandise to ensure product availability and maintain inventory
Education
Bachelor Degree - Computer Science
Skills
Accounts payable principles
Purchase order management
Data entry and MS Office
Detail orientation and organization
Sales data analysis
Business performance review
Visual merchandising
Organizational skills
Sales analytics
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Counter Manager
Pandora Jewelry
02.2026 - CurrentRead More
Sales Lead
PANDORA VENTURES
04.2025 - 02.2026Read More
Sales Associate/Supervisor
PANDORA MIRPURI INVESTMENTS, INC
11.2023 - 03.2025Read More
Front Desk Associate
HEED SPA
01.2023 - 11.2023Read More
Cashier/Sales Associate
WILLIAMS-SONOMA
07.2022 - 01.2023Read More
Universidad de Camagaguey
Bachelor Degree from Computer Science
Read More