Rishi Thapar
Sai Cash and Carry
Riverside,CA
5
years of professional experience
Sales and customer-focused professional with experience in insurance sales, auto claims, retail operations, and business management. Skilled in consultative selling, prospecting, relationship management, negotiation and closing, with an LLQP license and proven experience managing customers, employees and daily operations.
Work History
Gas Station and Warehouse Manager
1 Year 10 Months- Managed daily operations across two gas stations and a warehouse, ensuring high standards in customer service, sales, inventory control, staffing, cash handling, and operational efficiency.
- Supervised employees, assigned daily responsibilities, trained staff, resolved customer concerns, and fostered a productive, customer-focused work environment.
- Oversee cash management, daily sales transactions, deposits, and operational records while maintaining accuracy and adherence to company procedures.
- Monitor inventory levels, coordinate product receiving and stocking, track discrepancies and work with suppliers to maintain adequate product availability.
- Drove sales and customer retention through exceptional service, identifying customer needs, resolving issues, and nurturing strong relationships with customers and vendors.
Insurance Specialist
2 Years 3 Months- Consulted with clients to identify financial goals, insurance needs, and risk exposure, facilitating tailored insurance solutions.
- Sold life insurance products by conducting needs-based consultations, presenting tailored solutions, overcoming objections, and closing sales.
- Developed and nurtured client relationships through strategic prospecting, consistent follow-up, and exceptional customer service.
- Educated clients on life insurance and financial strategies, empowering them to make informed decisions aligned with their goals.
- Maintained compliance with licensing and regulatory requirements while managing client documentation, applications, policy information, and sales activities.
Auto Claims Adjuster
1 Year 2 Months- Investigated and evaluated auto insurance claims by reviewing accident details, vehicle damage, photographs, estimates, policy coverage and supporting documentation.
- Communicated with policyholders, claimants, repair facilities and other stakeholders to gather information and resolve claims efficiently.
- Reviewed vehicle damage estimates and repair documentation to determine appropriate claim resolutions in accordance with policy guidelines.
- Negotiated claim settlements, addressed customer concerns, and explained coverage, deductibles, repair procedures and claim decisions clearly and professionally.
- Managed multiple claims while maintaining accurate documentation, meeting deadlines, resolving discrepancies, and delivering high-quality customer service.
Education
Associate of Science - Computer And Information Sciences
Skills
Consultative Sales & Needs Analysis
Customer Relationship Management
Lead Generation & Prospecting
Sales Presentations & Closing
Objection Handling & Negotiation
Customer Service & Retention
Cross-Selling & Upselling
Account & Relationship Management
Cash Handling & Transaction Processing
Team Leadership & Staff Training
Timeline
Gas Station and Warehouse Manager
Sai Cash and Carry
12.2024 - CurrentRead More
Insurance Specialist
World Financial Group
08.2022 - 11.2024Read More
Auto Claims Adjuster
Scotiabank
04.2021 - 06.2022Read More
George Brown College
Associate of Science from Computer And Information Sciences
Read More