Michael Gaines
Tampa,FL
Summary
Results-driven Licensed Health Insurance Professional and U.S. Air Force Veteran with proven success in high-volume sales, client advising, and consultative solution delivery. Experienced in identifying client needs, analyzing life events, and recommending tailored health insurance solutions. Strong background in objection handling, relationship building, and regulatory-compliant sales. Recognized top performer with a record of exceeding sales targets and delivering exceptional customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recruiter & Engagement Specialist
RateQuote Direct
Tampa, FL
06.2025 - 04.2026
- Lead full-cycle recruiting for licensed insurance agents, evaluating candidates for sales ability, coachability, and performance potential
- Conduct structured interviews focused on objection handling, motivation, and adaptability
- Collaborate with leadership to improve hiring strategies and candidate quality
- Manage candidate pipelines and onboarding progress through training completion
Sales Manager / Trainer
RateQuote Direct
Tampa, FL
04.2025 - 06.2025
- Trained and coached new agents on consultative sales techniques, objection handling, and closing strategies
- Improved team performance by reinforcing needs-based selling and compliance standards
- Monitored KPIs including conversion rates, call quality, and production metrics
- Delivered ongoing feedback to enhance communication and product knowledge
Team Lead – Health Insurance Sales Agent
RateQuote Direct
Tampa, FL
10.2024 - 04.2025
- Assisted agents in handling complex client scenarios, including needs analysis and policy recommendations
- Supported daily operations while ensuring compliance and documentation standards
- Provided real-time coaching to improve team production and close rates
- Acted as escalation point for client concerns and advanced objection handling
Licensed Health Insurance Agent
RateQuote Direct
Tampa, FL
09.2023 - 09.2024
- Conducted high-volume inbound and outbound calls assisting clients with health insurance solutions
- Identified client needs by analyzing life events, financial situations, and coverage gaps
- Recommended ACA, private health, and supplemental insurance plans
- Overcame objections using persuasive, consultative sales techniques
- Maintained accurate documentation and ensured regulatory compliance
- Key Achievements:
- #1 Agent – OEP 2024 (most policies sold in department)
- Submitted 97 applications in one week (company record)
- Top 5 out of 70 agents in first year
Education
Rowan University
Glassboro, NJSkills
- Consultative Sales & Needs Analysis
- Objection Handling & Closing
- Client Relationship Management
- Health & Life Insurance Products
- Medicare & ACA Knowledge
- Financial Needs Assessment
- Regulatory Compliance
- CRM Documentation & Pipeline Management
- Communication (Inbound/Outbound Calls)
Certification
Florida 2-15 Health & Life Insurance License
Military Service
- Airman
- United States Air Force
- Honorably Discharged
- Completed Basic Military Training (BMT) with high performance in physical training and End of Course (EOC) assessments
- Developed discipline, resilience, and adaptability in high-pressure environments
- Demonstrated ability to follow structured systems and strict compliance standards
- Built a strong foundation in teamwork, accountability, and mission-driven execution
Timeline
Recruiter & Engagement Specialist
RateQuote Direct
06.2025 - 04.2026
Sales Manager / Trainer
RateQuote Direct
04.2025 - 06.2025
Team Lead – Health Insurance Sales Agent
RateQuote Direct
10.2024 - 04.2025
Licensed Health Insurance Agent
RateQuote Direct
09.2023 - 09.2024
Rowan University