Rismari Rodriguez
Miami
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Calder Casino
Miami
12.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Supervisor
TJ Max
North Miami Beach
10.2022 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies and procedures.
Shift Leader
Panda Express
North Miami Beach
08.2020 - 10.2022
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Trained new employees and delegated daily tasks and responsibilities
Education
High School -
Dr. Michael M. Krop Senior High School
Miami, FL06.2020
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Data Analytics
- Staff Management
- Process Improvement
- Schedule Development
- Complex Problem-Solving
- Customer service
- Team leadership
Languages
- Spanish, Native or Bilingual
- English, Professional Working
Timeline
Customer Service Representative
Calder Casino
12.2023 - Current
Supervisor
TJ Max
10.2022 - 12.2023
Shift Leader
Panda Express
08.2020 - 10.2022
High School -
Dr. Michael M. Krop Senior High School
Some College (No Degree) -
Miami Dade College