Rita Armstrong
Gladwin,MI
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
3
3
years of professional experience
Work History
Medical Assistant/Receptionist
McLaren Medical Group
Gladwin
01.2022 - Current
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answering telephones
- Verifying insurance
- Medication refills
- Completed various clerical tasks such as typing letters, completing forms.
- Provided assistance to clinicians during exams when needed.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed payments for services rendered accurately and efficiently.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Interviewed patients to complete case histories and intake forms.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Updated group medical records and technical library to promote smooth office operations.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and confirmed patient appointments and consultations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Ordered and maintained supply inventory for medical office.
- Conducted patient intake interviews to collect medical information and insurance details.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Ensured all necessary paperwork was completed prior to patient visits.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
Education
Medical Assistant
Ross Medical Education Center
Midland, MI04-2021
Skills
- Patient check-in and check-out
- Medical receptionist experience
- Medical office procedures
- Healthcare industry
- Letter preparation
- Billing support
- Medical office administration
- Patient scheduling
- Patient registration
- Medical charting
- Appointment scheduling
- HIPAA guidelines
- Front desk operations
- EMR / EHR
- Petty cash management
- Insurance verification
- Co-payment collection
- Typing and filing
- Proficient in [software]
- Electronic medical records
- Telephone etiquette
- Mail management
- Documentation
- Office administration
- Records maintenance
- Reminder calls
- Insurance claims
- Typing [number] wpm
- Medical terminology
- Patient callbacks
- Insurance verifications
- Payment collection
- HIPAA compliance
- Patient relations
Timeline
Medical Assistant/Receptionist
McLaren Medical Group
01.2022 - Current
Medical Assistant
Ross Medical Education Center