RITA BUN
Everett,WA
Summary
Accomplished Assistant Store Manager and Waitress Supervisor with a proven track record at AA Sushi, adept in complaint handling and customer service. Enhanced dining experiences by managing staff effectively, reducing waste costs, and maintaining high cleanliness standards. Skilled in cash handling and fostering teamwork, consistently improving service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Oshima Sushi
Everett, WA
10.2023 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Assistance Store Manager
AA Sushi
Kirkland, WA
09.2022 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
Waitress
Zesty Steakhouse
Lakewood, WA
01.2021 - 08.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Waitress
Sapporo Japanese Steakhouse
University Place, WA
02.2019 - 12.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Hospitality
William Angliss Institure of TAFE
Melbourne 06.2002
High School Diploma -
Paramitha Tourism High School
Jakarta06.2000
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Customer Service
- Food and Beverage Service
- Greeting and Seating Guests
- Food Safety
- Cash Handling
- Opening and closing procedures
- Supply Ordering
Timeline
Waitress Supervisor
Oshima Sushi
10.2023 - Current
Assistance Store Manager
AA Sushi
09.2022 - 10.2023
Waitress
Zesty Steakhouse
01.2021 - 08.2022
Waitress
Sapporo Japanese Steakhouse
02.2019 - 12.2020
Associate of Arts - Hospitality
William Angliss Institure of TAFE
High School Diploma -
Paramitha Tourism High School