Rita Cervantes
Chula Vista,Ca
Summary
To secure a professional position in a reputable medical facility/agency where I can continue to develop and enhance my hands-on skills and knowledge in the medical field. With the probability of growing within such a company.
Patient care professional with proven ability to support patients and healthcare teams effectively. Strong focus on communication, empathy, and administrative skills ensures seamless operations and enhanced patient experiences. Reliable team player flexible to changing needs, consistently striving for optimal results and collaborative success.
Overview
26
26
years of professional experience
Work History
PSR Patient Support Representative
PRN Physical Therapy
07.2024 - Current
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Enhanced patient experience through exceptional customer service during check-in/check-out processes at the front desk.
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Warmly greeted patients and visitors and made each feel welcome.
- Collected co-pays as needed.
- Answered Phone calls in a timely manner.
Interpreter
Day Interpreting Inc.
04.2008 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely in person or phone to facilitate communication between parties unable to communicate due to language barrier.
- Provided oral interpretations for clients during MD visits.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Offered language instruction to help clients improve language skills.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
PTSS, Physical Therapy Support Specialist
Concentra Urgent Care
05.2022 - 04.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Worked strongly on obtaining authorizations with different adjusters for Workers compensation. So there wouldn't be a delay in patient care.
- Counted and ordered inventory in a timely manner for PT dept.
- Maintained and insured all schedules were filled for all PT's.
- Trained new onboarding PTSS for different locations.
- Expedited Medical records request.
Interpreter
SBD Interpreting Inc.
08.2008 - 01.2012
Interpreter
ACME Interpreting Inc.
11.2008 - 03.2009
Medical Assistant Externship
NMCS Naval Medical Center San Diego, Urology Department
12.2008 - 01.2009
Interpreter
Avante-Garde Inc.
01.2000 - 09.2005
Education
Diploma - Medical Assistant
Concorde Career College
San Diego, Ca01.2009
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San Diego City College
San Diego, Ca01.1999
San Diego High School
San Diego, Ca01-1999
Skills
- Worked as front desk receptionist for PT dept Scheduling, obtaining auths, dealing with insurance and adjusters Working on referrals
- Trained new employees for PT Dept helped with medical records
- Has worked as an Interpreter on and off for 22 yrs
- Finished Medical Assistant Career at Concorde Career College Jan23, 2009
- Bilingual in medical terminology (Fluent in Spanish and English)
- Medical Abbreviations, V/S, Bandaging, ECG's, Injections, Venipuncture
- Insurance verification
- Appointment scheduling
- Dispute handling
- Medical records management
- Follow-up skills
- Customer service
- Time management
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Patient safety
- Verbal and written communication
- Decision-making
- Detail-oriented
- Medical documentation
- CPR certified
- General housekeeping
- Patient transportation
- Time management abilities
- Adaptability
- Written communication
- Patient relations
- Hazardous waste management
- Activities of daily living ADL assistance
- Emergency response
- Records management
Languages
Spanish
Native or Bilingual
Timeline
PSR Patient Support Representative
PRN Physical Therapy
07.2024 - Current
PTSS, Physical Therapy Support Specialist
Concentra Urgent Care
05.2022 - 04.2024
Medical Assistant Externship
NMCS Naval Medical Center San Diego, Urology Department
12.2008 - 01.2009
Interpreter
ACME Interpreting Inc.
11.2008 - 03.2009
Interpreter
SBD Interpreting Inc.
08.2008 - 01.2012
Interpreter
Day Interpreting Inc.
04.2008 - Current
Interpreter
Avante-Garde Inc.
01.2000 - 09.2005
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San Diego City College
Diploma - Medical Assistant
Concorde Career College
San Diego High School
ADDITIONAL INFORMATION
Has worked in a medical setting for the past 25yrs, 2000-present. rotating between 4-5 clinics within San Diego county.
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