Rita Cole
Portland,TN
Summary
Experienced Food & Beverage Manager with a strong background in upscale dining operations, member service, staff leadership, and event execution. Proven ability to optimize service standards, control costs, and enhance the member experience.
Overview
25
25
years of professional experience
Work History
General Manager
Catch Land and Sea
Hendersonville, Tennessee
03.2026 - 09.2026
- Oversaw daily operations to ensure efficient service delivery and staff performance.
- Developed and implemented strategic plans to enhance business growth and market presence.
- Managed budgeting processes to align financial resources with operational goals.
- Coordinated staff training programs to improve service quality and team skills.
- Streamlined inventory management practices to optimize product availability and reduce waste.
- Cultivated strong relationships with suppliers to ensure quality product sourcing and supply chain efficiency.
- Facilitated team meetings to communicate objectives and align departmental priorities effectively.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Food & Beverage Manager
Tennessee Grassland
Gallatin, Tennessee
07.2014 - 03.2026
- Lead daily operations for restaurants, bars, banquets, and special events
- Manage, train, and schedule front-of-house staff
- Monitor food and beverage costs and implement waste-reduction strategies
- Oversee member service standards and resolve issues promptly
- Coordinate with culinary team on menu updates, specials, and events
- Ensure full compliance with health, safety, and alcohol service regulations
- Maintain vendor relationships and review purchasing needs
- Event management of 300 person event center
- Implemented new training programs or service standards
- Prepared payroll reports for over 200 employees for management review and auditing.
- Update employee records with changes in pay rates or status.
- Respond to employee inquiries regarding payroll issues and discrepancies.
- Coordinate with HR to ensure timely updates on new hires or terminations.
- Calculated accurate wages, including overtime, salary increases and bonuses.
Service Manager
Logan's Roadhouse
Gallatin, Tennessee
10.2001 - 07.2014
- High-volume restaurant operations
- Guest satisfaction and service recovery
- Team leadership and coaching
- Front-of-house staff training and development
- Table-turn optimization and floor management
- Labor scheduling and labor cost control
- Health, safety, and sanitation compliance
- Opening and closing procedures
- Conflict resolution and staff motivation
- Strong communication and problem-solving skills
- Creating a positive, high-energy team culture
Education
Pearl-Cohn High School
Nashville , TnSome College (No Degree) - Computer Accounting
Nashville State Technical Institute
Nashville , TNSkills
- Fine dining and banquet operations
- Staff training and performance management
- Inventory and cost control
- Scheduling and labor management
- Member relations and service recovery
- Event planning and coordination
- Health, safety, and compliance oversight
- Vendor and supplier management
- POS club manager for Club Essentials
- Wine Training with Advanced Sommelier
- Payroll Management ADP & iSolved
- Vender Management for Liquor, Beer & Wine
- Proficient in Quickbooks, Microsoft Word, Excel and Google Sheets
Timeline
General Manager
Catch Land and Sea
03.2026 - 09.2026
Food & Beverage Manager
Tennessee Grassland
07.2014 - 03.2026
Service Manager
Logan's Roadhouse
10.2001 - 07.2014
Pearl-Cohn High School
Some College (No Degree) - Computer Accounting
Nashville State Technical Institute