Movies and filmmaking
Rita Gaffney
Retail Sales Associate
Austin,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting team performance at Target. Results-oriented Beauty Consultant, building relationships with customers of all backgrounds and driving sales with targeted, client-forward beauty service. Adaptable professional experienced and trained in customer support and business development. Collaborative customer service provider, creating unforgettable guest experiences.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Head Beauty Consultant
Target
Austin, TX
10.2021 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
- Cross-trained to most other departments in the store, including (but not limited to) ; cashier, guest services, order fulfillment, general merchandise, perishables, and unloading.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Assistant Manager
SUBWAY®Restaurants
Austin, TX
03.2019 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Retail Sales Associate Cashier
HEB Grocery Store
Austin, TX
05.2017 - 03.2019
- Assisted customers by answering questions and fulfilling requests.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor well stocked.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
Sandwich Artist
SUBWAY®Restaurants
Austin, TX
02.2015 - 05.2017
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
Skating Carhop
Sonics Drive In
Austin, TX
10.2012 - 03.2013
- Handled cash transactions efficiently, ensuring accurate payment processing for each order.
- Welcomed and greeted guests and delivered outstanding customer service.
- Maximized efficiency in food preparation tasks while maintaining high standards of cleanliness within the workspace.
- Assisted in training new employees on proper skating techniques, safety protocols, and customer service best practices.
- Provided accurate change and order receipts promptly when processing and completing customers' cash transactions.
- Delivered orders accurately and quickly, ensuring customers received their food fresh and hot.
- Managed time effectively during busy periods to ensure all customers were served promptly without compromising service quality.
- Adapted quickly to changing weather conditions or equipment issues while continuing to provide seamless service.
Carpenter's Assistant
Gaffney Construction
Austin, TX
05.2011 - 11.2011
- Worked with master carpenters to install flooring for both residential and commercial customers.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Assisted with movement of materials and equipment to job sites.
- Planned and executed work with proper tools and materials to maximize productivity.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Boosted team performance by collecting debris, extra materials, and tools to keep work areas clean and organized.
- Assisted with project planning by measuring locations and pieces, marking points, and skillfully cutting materials.
Education
High School Diploma -
McNeil High School
Austin, TX 08.2011 - 05.2015
Skills
- Ability to Work Under Pressure
- Communication
- Conflict Resolution
- Adaptability and Teamwork
- Bookkeeping and Mathematics
- Self-motivation
Interests
Law Enforcement
Tabletop Role-Playing Games
Timeline
Head Beauty Consultant
Target
10.2021 - Current
Assistant Manager
SUBWAY®Restaurants
03.2019 - 10.2021
Retail Sales Associate Cashier
HEB Grocery Store
05.2017 - 03.2019
Sandwich Artist
SUBWAY®Restaurants
02.2015 - 05.2017
Skating Carhop
Sonics Drive In
10.2012 - 03.2013
High School Diploma -
McNeil High School
08.2011 - 05.2015
Carpenter's Assistant
Gaffney Construction
05.2011 - 11.2011
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